Randall's Rack and Pinion Ltd. Randall'sRack I ordered a replacement rack and pinion for a damaged unit. It was 600.00 exchange. It took over two weeks to receive. The replacement unit was defective and I had to return it for another. It has been over six weeks and no replacement unit. He has no physical address and uses a broker in the U.S. for business. randallsrack.com/ British Columbia

Several Years ago I purchased a modern rack and pinion steering system for a 1965 classic Mustang.  The purchase was made directly to Randall's Rack & Pinion Ltd.  in British Columbia.

A few months ago I had to do some major work on the car and in doing so I damaged the rack and pinion unit.  I called Randall's and he was willing to replace the unit for $600.00 exchange (very expensive).  I completed the transaction.  Two weeks later I received the replacement unit.  I installed the unit and upon driving the car I found it to be defective.  After several telephone calls to Randall he said return the unit and he would send another.

I returned the defective unit via FEDEX on January 24, 2017.  After e-mails and telephone calls with him providing various excuses I still have not received the replacement unit after six weeks.

Randall does not do business directly in the U.S.  He does sales over the telephone on credit cards.  He has no physical address and no FAX number.  The exchange is done via a broker Here in the U.S.: Summit Custom Brokers,  441  11th Ave,  Oroville WA. 98844.

He does not warranty, guarantee and it appears once the sale is completed he washes his hands of the entire deal.  He does a great deal of advertising, but nothing about any service or replacement of parts.  In total, I am out several thousand dollars dealing with Randall.