Complaint Review: Rapid Relocations - Villa Park Illinois
Rapid Relocations Broke my furniture, did not complete job beware Villa Park Illinois
*Consumer Comment: Sounds Like You Ripped Off The Mover
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Big mistake for several reasons. I spoke with Julius and confirmed 3 movers and a truck for my move. I made him aware that we had several large heavy items such as our king adjustable bed and large desks. We spoke on the phone and I walked the house telling him what we had, this is why he recommended 3 guys. We agreed on a time between 230 and 3pm. They showed up at 3:30 with 2 guys and a truck. Naturally I called and inquired about the 3rd guy and I was told he would not be coming. I was a bit upset now know that this would take more time to do and it was already late in the day. It was after 9 pm and they were still working. They had a very hard time getting my desk out of the house and when attempting to move it into the new house it broke while taking it off of the truck. This was an executive desk not a sauder walmart desk it was heavy and sturdy. At this point I am at 6 hours (getting charged by the hour) and there was still another load of stuff that they hadn't gotten to. (We had discussed 3-4 hours originally with 3 guys) I called and told the owner what had happened and he seemed appologetic and said he would take care of it. I did not want anything else broken and his guys were exhausted so I told him I did not what them to continue. My husband paid them the $360 for the 3/4 job that was done and Julius said he would personally help us move the rest and he would take care of the broken desk. It was nearing 10 pm so I asked him to work it out in the morning. Well I have heard nothing and have sent messages. I am hoping he will stick to his word and fix this situation... As of now I sincerely regret choosing this company over all of the companies I spoke with. I had my bins labeled so the movers would bring them up stairs or to the basement since my husband has a back injury, and there are many spare bedroom bins, and basement items,that are clearly marked sitting in my living room that were put under living room bins. I want to add that the 2 guys that he had come were very nice people and did their best. Of them was not even a mover but they did bust their butts getting 3\4 of the job done before the loss.
This report was posted on Ripoff Report on 06/04/2018 11:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rapid-relocations/villa-park-illinois-60139/rapid-relocations-broke-my-furniture-did-not-complete-job-beware-villa-park-illinois-1446053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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