Report: #1446053

Complaint Review: Rapid Relocations - Villa Park Illinois

  • Submitted:
  • Updated:
  • Reported By: CRYSTAL — CARPENTERSVILLE Il United States
  • Rapid Relocations
    238 N. North ave
    Villa Park, Illinois
    United States

Rapid Relocations Broke my furniture, did not complete job beware Villa Park Illinois

*Consumer Comment: Sounds Like You Ripped Off The Mover

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Big mistake for several reasons. I spoke with Julius and confirmed 3 movers and a truck for my move. I made him aware that we had several large heavy items such as our king adjustable bed and large desks. We spoke on the phone and I walked the house telling him what we had, this is why he recommended 3 guys. We agreed on a time between 230 and 3pm. They showed up at 3:30 with 2 guys and a truck. Naturally I called and inquired about the 3rd guy and I was told he would not be coming. I was a bit upset now know that this would take more time to do and it was already late in the day. It was after 9 pm and they were still working. They had a very hard time getting my desk out of the house and when attempting to move it into the new house it broke while taking it off of the truck. This was an executive desk not a sauder walmart desk it was heavy and sturdy. At this point I am at 6 hours (getting charged by the hour) and there was still another load of stuff that they hadn't gotten to. (We had discussed 3-4 hours originally with 3 guys) I called and told the owner what had happened and he seemed appologetic and said he would take care of it. I did not want anything else broken and his guys were exhausted so I told him I did not what them to continue. My husband paid them the $360 for the 3/4 job that was done and Julius said he would personally help us move the rest and he would take care of the broken desk. It was nearing 10 pm so I asked him to work it out in the morning. Well I have heard nothing and have sent messages. I am hoping he will stick to his word and fix this situation... As of now I sincerely regret choosing this company over all of the companies I spoke with. I had my bins labeled so the movers would bring them up stairs or to the basement since my husband has a back injury, and there are many spare bedroom bins, and basement items,that are clearly marked sitting in my living room that were put under living room bins. I want to add that the 2 guys that he had come were very nice people and did their best. Of them was not even a mover but they did bust their butts getting 3\4 of the job done before the loss.

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#1 Consumer Comment

Sounds Like You Ripped Off The Mover

AUTHOR: Jim - (United States)

The difference between using 3 movers and using 2 wouldn't have made the move go quicker.  The 3rd guy stays in the truck and shifts the items the other 2 guys bring to the truck.  He doesn't come off the truck to move boxes or other small stuff while the other 2 guys move the furniture.  If it took these 2 guys 6 hours to do your move, then you had way too much stuff for even 3 guys to do your move.  You needed a much larger truck and maybe 5 guys to do your move.

Then you estimate they did 3/4 of the job because they still had one more load to go (so by your own words they moved 3 truckloads of stuff from origin to destination), and you paid them $360 for that work.  Standard rate for 2 guys doing a local move is $100 per hour, plus double time for windshield time, and $120 per hour for 3 guys.  The 5 people you really needed would have run you at least $200 per hour, but that's irrelevant at this point.  Whether they did 3/4 of the job, or the full job - these guys worked more than 6 hours and you admit you were to pay them by the hour, right?  This doesn't count windshield time to the new residence.  For 6+ hours of work, you paid them less than $60 per hour, for which the very nice guys who did your move, got maybe $120 each "busting their butts" for the 6+ hours they worked.

If you pay people by the hour, you pay them for every hour they worked.  Just because you think they only completed 3/4 of the job, you pay them 3/4 of what they're owed??  If you work somewhere at an hourly rate or even salaried, and your employer only thinks you gave 50% effort that day, does your employer only pay you 50% of what you're owed?  No, that would be illegal.  Had you paid for the full 6 hours, I suspect the mover would have come back and finished. 

So you wonder why the mover hasn't called or scheduled a time to come back??  Let me give you the mover's perspective:  you not only short pay my guys and I take a loss on the move, but then you leave a crappy report on ROR complaining about how 2 guys working like heck for more than 6 hours but since that wasn't enough to complete the job, let's just short pay the guys who worked really hard to try and complete the move...  Even if I come back, this report is here forever...

No mover would put up with what you did.  I would call, apologize for short paying the guys, pay the mover in full for the 6+ hours they worked, and then pay for the remaining time needed to complete the move.  After that, I would come back here and report back that the mover did everything they were supposed to per the agreement between you.

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