Rauser & Associates Cleveland 2016 Chapter 7 Filing Error Cleveland Ohio

In Oct of 2016 I filed for Chapter 7. In Nov of 2016 I had my hearing. In the process of filing my Chapter 7 in Oct, I signed a document to do an reaffirmation of my car loan I had at that time. Well, in Jan of 2017 my Chapter 7 was discharged. I did not know at that time my car loan, no thanks to the misconduct by Rauser & Associates, that my car loan got included. No one at Rauser followed up on the inquiry that the car loan company responded to. So, when I received the discharged notice in late Jan of 2017 it was supposed to have a second letter with it describing in detail what was discharged. I never got the second letter, only the first. But I didn't know until I went back to the dealership were I got the car from to see if I could switch vehicles on my loan and that's when the dealership told that they couldn't find my loan. See, I'm moving in December to Las Vegas, NV to live with family and that's how I found out what was going on. It started the preferable down ward spiral of me losing the car I had under that loan. But as you can gather I didn't know the was included until after an array of back and forth phone calls. I tried to see if Rauser would be honest and honor they're so called 100% satisfaction guarantee policy and refund my fees but they made it sound like, in a vary rude and vulgar manner, that it was my fault. How is it that the attorneys drop the ball but yet it's my fault? At least in Las Vegas they don't have offices. I'll never have to worry having them as an option if I ever have to file Chapter 7 again.