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Report: #1473440

Complaint Review: Rayence Inc. - Fort Lee New Jersey

  • Submitted:
  • Updated:
  • Reported By: newell — DOVER PA United States
  • Rayence Inc. 2200 Fletcher Ave, Suite 705B Fort Lee, New Jersey United States

Rayence Inc. Payment Not Received for Services Fort Lee New Jersey

*Author of original report: Company Reported Payment Sent Today

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In October of 2017, I entered into a contract agreement with Rayence Inc. to create an Amazon Alexa Voice Assistant "Skill" for their veterinary subsidiary, MyVet Imaging, which would allow users to access product operation and maintenance guides for their line of veterinary imaging products. The project was very time consuming and included daily interaction with the veterinary marketing department, as well as a 4 day business trip to attend VMX, a large veterinary conference in Orlando Florida.

I agreed to withhold billing for the project until after the demo at the conference, at which point I submitted a set of 3 invoices, totaling $20,982.50 in March of 2018., and continued the process of building and testing new product features in order to move from the demo phase to the full launch. This invoice was not paid until August 2018, 4 month past the agreed upon payment date.

I continued to work on and complete my end of the project during April and May of 2018, being assured the entire time that I would be paid fairly for my services. When I sent my last invoice in May, I informed the team that my part of the project was (and still is to this day) complete, needing only the written technical manuals and user guides that they had agreed to provide (because these materials need to be created by someone with highly advanced operational knowledge of the imaging equipment that I do not possess).





What followed in the coming months was a combination of delaying and stalling on payment of my invoices by requesting endless presentations about use of the Alexa Skill (presentations which I was instructed not to bill for my time in creating), promising payment the following month, and claiming that there were "cash flow issues" that prevented them from paying my invoices. Finally, in August of 2018, I was paid for the first 3 invoices, representing about 2/3 of the project total. Since then, I have made countless unsuccessful attempts to receive payment for the final 2 invoices, totaling $9,800.

This report was posted on Ripoff Report on 02/13/2019 07:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rayence-inc/fort-lee-new-jersey-07024/rayence-inc-payment-not-received-for-services-fort-lee-new-jersey-1473440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Company Reported Payment Sent Today

AUTHOR: newell - (United States)

POSTED: Tuesday, March 19, 2019

I did recieve an email notifying me that my payment has been sent out this morning. While I'm not happy with how long it took, they have fulfilled their obligations and I consider the matter closed.

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