Raymour & Flanigan Defective Overprice Mattress Liverpool New York

This is the 3rd time we have had a problem with Raymour & Flanigan. All they do is send out a technician that never fixes the problem. They falsely represent products that are highly defective and inferior just to make a sale. We had first purchased a Simmons royal palms black and was told it was an excellent mattress for people with back, spine, and neck problems. After just 2 nights of no sleep we knew this mattress was not the mattress as it was like sleeping on a block of concrete wrapped in fabric. We then proceeded to return to the store where the store manager pushed the Simmons Black firm mattress on us telling us it was the Cadillac of mattresses and a must have mattress for people with back issues. After just one night both me and my wife had problems. We called and they sent a tech out that added slats that were missing from the support of the bed because they failed to provide proper support for the mattress voiding the mattress warranty. My 3 year old could have done a better job attaching the slats but we were hopeful this would change the mattress support but no luck. This mattress has now caused further damage to my spine and I now have to see a neurosurgeon. I have called the company but they do not return calls. Of course they sell us the platinum guarantee which is worthless save your money. The call center is sending another tech out to look at the mattress after I called them. This mattress is NOT firm as it says and after having the store manager give us a line of bull saying it takes 45 days for your body to adjust. Your right it has been 45 days + and now I have severe spinal pain and now have to see a surgeon because this mattress has aggravated my condition and caused further damage to my spine. The mattress we purchased totaled over  $4000 and I would NEVER EVER pay this much for a mattress if I did not have a medical condition. It not only sags horribly but it fails to provide any support at all. I DO NOT want a replacement as this mattress is junk and not even worth $100. I want a refund, nothing else. Not only that but now my wife has back and neck issues and neither of us sleep. This mattress sags so much and is nothing like the mattress we laid on in the store that was firm but had some give. This mattress wore out in less than 3 months and is comparable to sleeping on a water bed.  I will never purchase anything ever again from Raymour & Flanigan.  For the price of this mattress I would expect to sleep like a king but we are lucky if we even get 3 hours of sleep now. We cannot sleep on the mattress and have been sleeping on the couch. I am now on Morphine Sulfate due to the poor inferior support this mattress has to offer and what it has done to my already damaged spine. I have no problem involving my attorney and doctor this time to prove this if need be and if nothing is done to remedy this situation.