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Report: #589856

Complaint Review: ReachLocal, Inc. - Woodland Hills California

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  • Reported By: Healing — Vancouver British Columbia Canada
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  • ReachLocal, Inc. 21700 Oxnard Street, Suite 1600 Woodland Hills, California United States of America

ReachLocal, Inc. Outrageous Ripoff-Don't Waste Your Money and Time!!!! Woodland Hills, California

*REBUTTAL Individual responds: REBUTTLE Reported By: Healing Vancouver British Columbia Canada

Show customers why they should trust your business over your competitors...

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I signed up for their Pay-Per-Click marketing service in Feb., 10. I felt that the sales rep

Celyn Aradanas-Hanson (Phoenix, Arizona branch) only cared about her commissions and nothing else at all.  The worst part was that I tried to cancelled but was ignored. They passed me to different staffs. On 8 March, James Smith, the Regional Director of the Southwest Region lied to me that the marketing campaign was stopped 25 Feb. and a refund for any unspent money would be processed and it would take two weeks.  As of today, 5 April, the campaign is still running as shown on the email report sent to me just a few days ago and the refund hasn't been processed yet. The most anger part was that when I called Mr. Smith, he requested another staff to talk with me as if he knew nothing was going on.



All I want to say is: Don't waste your money and time with this company, otherwise, you will end up with a lot of regrets and piss off like I did!!!

This report was posted on Ripoff Report on 04/05/2010 03:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reachlocal-inc/woodland-hills-california-91367/reachlocal-inc-outrageous-ripoff-dont-waste-your-money-and-time-woodland-hills-ca-589856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

REBUTTLE Reported By: Healing Vancouver British Columbia Canada

AUTHOR: celyn - (United States of America)

POSTED: Saturday, October 01, 2011

Dr. Ting is the operator of this Chiropractic Office in Vancouver.  He has no problem mentioning my name and my company's name, yet he doesn't even reveal his company name and his own name?  He was referred to me by another Chiropractor.  I was warned about how difficult he is to work with.  I am not a representative that oversells products and services.  I communicated exactly what his estimated results would be  in a certain timeline for the marketing campaign throughout the sales process.  Dr. Ting wanted the campaign to perform in the very first week - this is very unreasonable for any company doing online marketing. His complaint happened almost as soon as the camaign launched in week 1 when he did not receive his 30+ estimated telephone calls.  I would never promise or oversell expectations to any of our valuable clients!  One thing that I do want to rebuttle is that Dr. Ting is certainly wrong about the statement "she cares only about her commissions." 

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