ready financial group inc blocked my card saying green dot wanted a copy of my receipts for my money pak i purchased over 20 days ago Internet

I went to use my card tonight at the atm an could not get any money off of it. Back in march they blocked my card saying green dot said i was putting too many loads on it so they told me to keep not to put more than 6 in a week from here on out inwhich at that time i had only put 6 ok block was removed. Then today i called to be told green dot wanted a copy of the money pak reciept i have purchased over 20 days ago knowing no one keeps them that long. Now mind you I loaded only one card in April and Three this month so I am well under the limit. But the whole thing is this is not a green dot card this is a ready debit card no where in greendot or ready debit terms and conditions does it say keep your receipts . I believe this is a way to steal our money we know where the cards were purchased be but we are not forsure if we have the receipts or not trying to find them. They can not be loaded if they are not purchased no one has claimed these money paks are not legit so why is my money being stolen.