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Report: #541734

Complaint Review: Real Benefits Association - Basking Ridge New Jersey

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  • Reported By: Strong Island NY — New York United States of America
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  • Real Benefits Association PO Box 74 Basking Ridge, New Jersey United States of America

Real Benefits Association RBA Association Lied about coverage and convinced me to drop COBRA Basking Ridge, New Jersey

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I had 48 hours to renew my insurance through COBRA when I started to look for a new company to cover me, my sick wife, and my "special needs" 12yr old daughter.
Real Benefits was one of the 50 companies that contacted me after submitting for a quote online.
I was assured that everything would be fully covered as normal. They even insisted that I give them a list of my doctors with phone numbers so they can verify the coverage. I was told that my coverage would take care of everything except for my $20 copay for doctor visits and $15 for prescriptions. Hospitals would also be covered the same way as I was covered by Aetna through Cobra.
I was pressured to pay over $700 immediately by phone in order to get insured by 12/15/2009. They also outright told me that it would be in my families best interest to take their policy and forget about cobra. I could use the savings for other things.

December 17th I had an appointment with a specialist (who was in the list I gave them) for a procedure, and checkup. I gave them my new insurance card and 10 minutes later they called me into the administrative office. I was informed of the actual coverage... According to my plan, my family is allowed a total of 5 doctor visits, 1 checkup visit, and no specialists per year. Real Benefits would cover a total of $100 per visit and that's it.

So, for almost $700 per month (or $8,400 per year), they would cover $600 per year.
I demanded a full %100 refund including processing and everything else.
At first they argued, but once I mentioned that I live in New York they gave up the fight and agreed to a full reimbursement.

I am supposed to wait another week to see it in my bank account.

This report was posted on Ripoff Report on 12/18/2009 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/real-benefits-association/basking-ridge-new-jersey-07920/real-benefits-association-rba-association-lied-about-coverage-and-convinced-me-to-drop-cob-541734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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