Real Property Management West Valley This company is a rip off and uncooperative. Peoria Arizona

 On the weekend we moved in we advised that we found termites, we lived there for a year and never had this addresses. We paid our rent early every month, never late, cleaned the carpets professionally every 6 months or less, had the yard work done by a professional and kept it up better than our old home yet they still raised the rent, uncooperative when dealing with them and a pain to get in touch with. You can not speak to a live person when there is an issue, everything has to been done thru a portal and can't always get a good answer. Our lease is up at the end of Nov and we received a renewal letter that clearly states "If I do not receive one of the enclosed renewals signed back from you by November 15, 2016, your rent increase goes into effect December 1st 2016." We notified them today, Nov 2, 2016, due to the rental increase we will not be renewing the lease (thru the portal since no one was available to speak to in the office when I dropped off the check on the 1st). Now I am being told that since I did not advise on the 1st, again no one was available and the letter clearly states the 15th, I have to pay Dec. rent. There answer to the above statement is they stated in a message on the portal that we had to give notice on the 1st but the paper work clearly states the 15th. These people are the hardest to deal with. No live person to speak to, when you do go into the office they just have some young girl who doesn't know anything at a desk who will advise you to go onto the portal and hope you get an answer that day. Don't rent from these people!