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Report: #271170

Complaint Review: Real Success Institute - Orem Utah

  • Submitted:
  • Updated:
  • Reported By: Alameda California
  • Real Success Institute 185 South Mountain Way Dr Orem, Utah U.S.A.

Real Success Institute Real Success Institute, Wealth International Big Deal Scam Ripoff Orem Utah

*UPDATE Employee: ATTENTION WEALTH INTERNATIONAL/REAL SUCCESS INSTITUTE CUTOMERS! READ IMMEDIATELY FOR REFUND!!!

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I took the liberty of reading another persons response and decided since it's exactly what I experienced I chose to repeat it here.

Real Success Institute, Wealth International Big Deal Scam Orem Utah
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Real Success Institute
Phone: 800-944-0294
Fax:
185 South Mountain Way Drive
Orem, Utah, 84058-5165
U.S.A.


The advertisement was learning how to make Google Profits, free, only pay $1.95 for shipping with no mention of future costs or fees. The package has audio cds that have nothing to do with how to make money . You have to call within 21 days of receiving the product to obtain an authorization number to send the package back or your credit card will be charged $129.00 for the package.

I called every number in the package and for 30 minutes heard a recording about how busy the lines are and please hold and they will be with you or you can leave a number and they will call you back within 30 minutes. You never get to speak with a person, so how can someone obtain the authorization # to return the package? I left a message and am waiting for a return call.

Victor
Alameda, CA
U.S.A.

PS:
I called my Credit Card Company and they are going to investigate.

Victor
Alameda, California
U.S.A.

This report was posted on Ripoff Report on 08/29/2007 05:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/real-success-institute/orem-utah-84058-5165/real-success-institute-real-success-institute-wealth-international-big-deal-scam-ripoff-o-271170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ATTENTION WEALTH INTERNATIONAL/REAL SUCCESS INSTITUTE CUTOMERS! READ IMMEDIATELY FOR REFUND!!!

AUTHOR: Alicia@rprs.com - (U.S.A.)

POSTED: Tuesday, September 11, 2007
ATTENTION WEALTH INTERNATIONAL/REAL SUCCESS INSTITUTE CUTOMERS! READ IMMEDIATELY FOR REFUND!!!

Many people have entered their credit card information for the free CD-without reading the terms and conditions, which are listed on the credit card page.
In that information, it clearly states that if FOR ANY REASON you do not wish to be a part of this program, to give us a call and we will cancel it-no questions asked. The materials have a much higher value than the $129.95 that we are charging for them.

When we launched this product offer, I had no idea what an overwhelming response we would get. Subsequently, we were severely under-staffed to handle the amount of calls coming in. As quickly as possible, we hired additional customer service representatives, and are continuing the hiring process. However, there has been a lag time in training them to make sure that they were up to the high customer service standards that we wish to provide

Another staggering blow occurred when our local telephone carrier accidentally cut a vital 100 pair phone cable in our area, causing the majority of our local lines (which our 800#s point to) to go down completely! With the influx of calls the few working lines quickly jammed up and many customers were getting a busy signal, or just going straight to voicemail when they did get through.

Consumer Protection, as well as the Better Business Bureau were notified of the problem, and were directing customers to fax or email in their requests. We are horrified at the response that has cropped up because of these problems. Our phone lines are back up and running, and our customer service is now able to handle the calls coming.

Anyone who wishes to receive a refund, or has billing questions, or even more importantly, didn't get a chance to utilize the free one-on-one mentoring that we offer, can send an email to billing@rprs.com and your requests will be processed within 24 hours.

You may also contact me personally at my direct number 801-545-4410 or 1-800-724-2794 Ext. 2108

We are so sorry for the inconvenience and hope that you will give us the chance to show you what a great company we really are!
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