Complaint Review: Realgy, LLC - Nationwide
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- Author Not Confirmed
- Realgy, LLC Nationwide USA
- Phone:
- Web: http://www.realgy.com/site/
- Category: Utility Companies
Realgy, LLC We were slammed by this company. West Hartford, CT Nationwide
*REBUTTAL Owner of company: Reached An Understanding and Settlement
*UPDATE Employee: Customer Satisfied
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Realgy, LLC contacted us out of the blue in late 2014. After a brief discussion, we told them that we were not interested in their services - that we would stay with our existing natural gas supplier (North Shore Gas). Approximately 8 months later, we noticed that our gas bills, well into the summer were unusually high. We only use natural gas in the winter months for heating the buildings. Upon investigation, we found that we were paying North Shore Gas bills all along, but that a "Supplier" charge had been added, unbeknownst to us, to the regular North Shore Gas bill.
When we called Realgy, LLC, they said they would investigate and see what happenned. They got back to us after reviewing the recorded calls and readily admitted that we declined their services. They had no explanation for how this could happen. When pressed, they offerred us a settlement of $907.03. We have tried three times to have them explain how they got to this amount. They have offerred a spreadsheet, but no where is the $907.03 to be found, and they will not tell us what this spreadsheet represents.
The "Supplier" charges total $9,131.21. We are preparing to file a complaint with the Illinois Commerce Commission.
Questions:
1. What were we really overcharged?
2. How many other people or companies were slammed?
3. How many were slammed and still don't know it?
4. What penalty should Realgy, LLC pay for slamming?
This report was posted on Ripoff Report on 01/27/2015 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/realgy-llc/nationwide/realgy-llc-we-were-slammed-by-this-company-west-hartford-ct-nationwide-1204686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Reached An Understanding and Settlement
AUTHOR: David - (USA)
SUBMITTED: Friday, April 03, 2015
We have discussed with the situation with Realgy, LLC and come have to resolution. We have attempted to update our original report but have been unsuccessful. Numerous attempts to contact ripoffreport.com support for assistance have gone been unsuccessful.
Here is the update.
1. We were improperly enrolled by a Realgy employee and provided service by Realgy.
2. Realgy has modified its procedures related to enrollments of customers to require quality control review for all of its own employees. Further,Realgy affirms it has reviewed the third-party verification records related to the employee who performed Craftwood Lumber’s improper enrollment. The review revealed there was one other irregularity, related to a fixed price issue, which was resolved. No other irregularities were found.
3. We will receive compensation for any difference between the Utility and Realgy’s price during the period of service.
4. We are satisfied with the agreement with Realgy and withdraw our original Ripoff Report Complaint.
#1 UPDATE Employee
Customer Satisfied
AUTHOR: Realgy LLC - (USA)
SUBMITTED: Friday, January 30, 2015
We have discussed with the situation with Craftwood Lumber and come have to resolution. They have attempted to update their original report but have been unsuccessful. Attempts to contact ripoffreport.com support for assistance have gone unanswered.
Here is their update.
1. Craftwood Lumber was improperly enrolled by a Realgy employee and provided service by Realgy.
2. Realgy has modified its procedures related to enrollments of customers to require quality control review for all of its own employees. Further, Realgy affirms it has reviewed the third-party verification records related to the employee who performed Craftwood Lumber’s improper enrollment. The review revealed there was one other irregularity, related to a fixed price issue, which was resolved. No other irregularities were found.
3. Craftwood Lumber was compensated for any difference between the Utility and Realgy’s price during the period of service.
4. Craftwood Lumber is satisfied with the agreement with Realgy and withdraws its original Ripoff Report Complaint.
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