Realplayer - RealNetworks Beware Realplayer Superpass Billing Gambit Internet

Yesterday my wife and I noticed a $13.77 reoccurring charge on our credit card called "RN Superpass." We googled it and found the complaints on this website and were very angry. I had signed up for this thing on 1/13/2010 and canceled it the same day when I couldn't get it working, but didn't catch the charges for almost a year, 1/02/2010. I called the company "Real," using a number I found on this site, 1-866-212-1343, this morning and spoke with a likely outsourced employee who told me that I must not have canceled it a year ago and that the best he could do for me was cancel it now and reimburse me 1 month, $13.77 to my credit card. I ended the call telling him that I still felt ripped off (I had never used the thing) and that I planned to report it to my band as a fraud charge. He kindly said, "Yes, sir, I guess that is the only thing you can do." 5 minutes later I thought to check and see if I had any sort of email correspondence with the company, confirming a cancelation. I did. I had a 3 email correspondence, ending with an email from them very clearly saying that my subscription is canceled and that I will no longer received any charges. I called them back right away and read the email to another likely outsourced employee over the phone. The woman said she understood, apologized, and transferred me to another guy who said that she had explained the whole thing to him, he apologized many more times, and then he told me that he would see that I was refunded the entire 12 months back to my credit card. In conclusion, I just received a confirmation email from him with this included, "Also, please be informed that RealNetworks has a no-refund policy. As a one-time accommodation, however, we've refunded the monthly charges in the amount of $151.47. Please allow a few days for it to process; the actual time it appears on your billing statement is up to your credit card company." In short, I'm disappointed that they kept charging me for a year past the confirmed cancelation date, I'm disappointed that the first time I called the guy didn't catch that it was their mistake and that I had in fact canceled properly (or that if he did, he didn't say it), but I'm very satisfied that they did what was fair once I had found proof in writing. They gave me all the money back. That's my experience with "superpass."

Hi,
I'm Sungho from Gambit customer service. I just wanted to let you know that We have nothing to do with the billing by Realplayer but if there was anything you needed from us to help you sort out the problem, you can email me at gambithelp@getgambit.com. 
Cheers,
Sungho