Rec direct factory outlets Wally in Fredricksburg office recdirect rec direct factory outlet spa ripoff Fredricksburg Virginia

Our hot tub worked fine for about 2 months and then the lights started flickering and the audio cut off and wouldn't work. Then we had a problem with it leaking water. When the service guy came out while I was inside and he knocked on the door to ask me about my audio problem AFTER he had obviously done what he needed to do because he had already connected to his bluetooth. I couldn't remember which connection I had been using for TWO MONTHS and only had 2 to choose from not to mention my 17 yr old daughter who knows her electronics couldn't get it to work on her phone either.. But all of a sudden it magically worked again. He then claimed the leak was due to my husband not securing the plug when we refilled it and wanted to charge $130.00 for a service charge. My husband refused to pay it because everyone at one point could connect to the hot tub via bluetooth and then nobody could. Wally in the Fredricksburg office basically said it was because of our stupidity that they had to send someone out and he was voiding our warranty because we were refusing to pay.

WELL two days later we still have water build up around the hot tub and now you can litterally hear it leaking sometimes from inside near the motor! Our audio doesn't work AGAIN and the lights flickered and briefly shut off before the radio cut off. I don't think they can blame our "stupidity" on this one! We've been calling since the beginning of May and Wally "claims" he came out may 22nd and there was no leak. I'm a stay home mom and don't go anywhere during the day how the *** did I miss him? And where is the paper I signed saying he came to do a service check? And why is it STILL leaking? It's not worth the discount to put up with this hassel! We've contacted the office in kingsport Tennessee and they said they'll send someone out but it's been a month and my deck has continuous water sitting on it. I'm having to fill it up every 2 to 3 days and we have well water so the amount of money we're spending on chemicals is really adding up! To anyone else going to use this company, make sure your documenting everything with pictures and witnesses.