Recreation Factory Warehouse poor quality pools and poor service false promises Norcross Georgia

We purchased a pool from the Rec. Warehouse in Norcross, GA last summer and we have had nothing but trouble from the beginning. It took forever for them to install it. They had our money but were in no hurry to install our pool. It took 4 or 5 weeks before they finally installed the pool.

Then the pump did not work and they told us that it would be 2 more weeks before they could bring out another pump. Our liner is very wrinkled and our filter has been shooting sand out since they installed it. They never told us why and all last summer they would not come out and correct the sand problem.

All this summer we have had the problem with the sand coming out of the filter into the pool. It is a lot of sand. They finally came out and looked at the problem, after cancelling several times, and said we needed a new filter.

That was weeks ago and now when I call to see when they will bring the filter they keep saying they do not have them in stock. Wouldn't you think a big pool company would keep filters in stock? How can they sell pools when they haven't had filters to go with them for a month.

I would definitely recommend that no one buy anything from this company because they do not stand behind what they sell. They are very willing to get your money and then they provide no service.

BE
Dacula, Georgia