Complaint Review: Recreation Unlimited - Rainbow Play System Of South Bend - Noblesville Indiana
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Recreation Unlimited - Rainbow Play System Of South Bend 15150Herriman Blvd.Suite B Noblesville, Indiana U.S.A.
- Phone: 317-773-3545
- Web:
- Category: Sporting-good Manufactures
Recreation Unlimited - Rainbow Play System Of South Bend This company did not honor the Lifetime Warrenty of our Rainbow Play System - RIPOFF! Noblesville Indiana
*Consumer Comment: I have had the same problem
*Consumer Comment: warranty
*UPDATE EX-employee responds: I don't think you have a case.
*UPDATE EX-employee responds: I don't think you have a case.
*UPDATE EX-employee responds: I don't think you have a case.
*UPDATE EX-employee responds: I don't think you have a case.
*Consumer Comment: I'm not sure you really have a case...
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
RAINBOW PLAY SYSTEMS - PLAY STRUCTURES FOR CHILDREN - URGENT!!
PLEASE READ!!
Purchased a Rainbow Play System of South Bend of Indiana on Home Street. I have given the information to the Distributor which is Recreation Unlimited located in Noblesville, Indiana 46060. Before I explain the details of my case the contact who wrote me the unprofessional letter was Carey Riley of Recreation Limited at Tel.# 317.773.3545.
Our Carnival Model Rainbow Playsystem was purchased just over 2 years ago. Rainbow is sold as the top of the line elite play system for children and to be the safest. When the winter ended this year and the children (age 4 & 2) started playing on it we started to notice that they play system had been chewed by an animal. The animals has knawed and chewed on the wood and it's now splintered and destroyed.
I contacted our local Rainbow Dealer/Owner (Tom) on Home Street in Mishawaka, IN. The receptionist told me that they will not come out to see the damaged wood, but for me to take all the pictures and mail it all to them. I did as they said along with a letter and sent it "certified mail". After several weeks of no response, Tom told me they were waiting for the Distributors to come back with a decision. I could not believe how rude they treated me because when this was purchased I considered it an investment of approx. $3,000 and with the Lifetime Warrenty they would at least replace the pieces of wood, etc.
They have tried to blame my children for the damamge (my little toddlers) and told me they were not responsible for any of the damage. We did stain the system because it was looking so bad and the animals have chewed thru the stain. I was told by the California Redwood Assoc. that it is most likely squirrels sharpening their teeth. I could not beleive it, especially how I have been treated by a professional company and they will not do anything to resolve this problem. I cannot allow my little boys to play on it because of the terrible "splinters" they will get if they touch the wood. The damage is in different places. I contacted the Better Business Bureau and still could not get anywhere.
My next step is to meet with an attorney because this is a Consumer Law case. Please contact me if anyone has had this happen to them or if a lawyer is interested in this case. I am so disguisted because I thought Lifetime Warrenty and safety were what I was purchasing but know that animals are eating the wood, the company does not care.
They have not made one effort to resolve this problem. Along with an attorney I will also contact the Consumer Safety Association, as this is dangerous for children to play on equipment like this. They need to try and resolve this issue and be a professional company and "honor" their Lifetime Warrenty. When this was purchased I never thought in a million years that animals would eat this wood up. This is the finest play equipment on the market.
I hope someone can hep me and find others who have experiences this and have a class action lawsuit. They tell me they have never heard of this before and I can't beleive that? Any help would be appreciated.
Thank you, Amy
Amy
Granger, Indiana
U.S.A.
Click here to read other Rip Off Reports on Recreational Factory warehouse
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 06/07/2006 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/recreation-unlimited-rainbow-play-system-of-south-bend/noblesville-indiana-46060/recreation-unlimited-rainbow-play-system-of-south-bend-this-company-did-not-honor-the-li-195259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#7 Consumer Comment
I have had the same problem
AUTHOR: Todd - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
I have had the same problem. I made a significant investment in a play system and I have been extremely disappointed in the squirrel damage. I could have bought a much cheaper system made out of pressure treated pine and avoided the squirrel damage.
#6 Consumer Comment
warranty
AUTHOR: Daniel - (U.S.A.)
SUBMITTED: Friday, June 23, 2006
Warrantys are to protect against factory defect, wether it be in the manufacuring or materials. To expect a company to pay for you having problems with animals chewing on something is ludicrus. That is like expecting ford to replace your car because you wrecked it. You have a responsibility to care for your possessions. If you do not do so, this is not the company's fault..
#5 UPDATE EX-employee responds
I don't think you have a case.
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Thursday, June 22, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you?
I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault.
My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
#4 UPDATE EX-employee responds
I don't think you have a case.
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Thursday, June 22, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you?
I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault.
My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
#3 UPDATE EX-employee responds
I don't think you have a case.
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Thursday, June 22, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you?
I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault.
My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
#2 UPDATE EX-employee responds
I don't think you have a case.
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Thursday, June 22, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you?
I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault.
My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
#1 Consumer Comment
I'm not sure you really have a case...
AUTHOR: Robin - (U.S.A.)
SUBMITTED: Wednesday, June 07, 2006
I understand your frustration, but a squirrel problem is not indicative of a product failure that would warrant replacement on their dime. You *do* assume a certain amount of responsibility to maintain your property, that's just common sense and typical in most warranty situations.
And why would anyone spend $3k on a Rainbow System that you can buy at Costco for $900 (delivered) that carries the same warranty? I don't get it!
Advertisers above have met our
strict standards for business conduct.
