Report: #1438734

Complaint Review: Red Bird Garage - Roanoke Virginia

  • Submitted:
  • Updated:
  • Reported By: Sheila — Salem Virginia United States
  • Red Bird Garage
    3021 Preston Avenue NW
    Roanoke, Virginia
    United States

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This business is price gouging. They towed my 18 year old grandson's truck, an old 1993 Dakota, which he had just titled and tagged that same morning, after he was left stranded alone, with no phone service to call for help, on a 25 mph road. He had knocked on the door of a couple of houses, with no answer. There was plenty of room for people to get around the truck. He walked four miles to get a phone signal, and they towed it before we could get back to it. He left the hazards on, and a white shirt in the window. After telling them all this, they still are charging $400 for towing about 10 miles. They said $285 was an impound fee, but we were calling them so we could come and get the truck before they even got back to their shop with the truck. This kind of price gouging should be illegal. Of course my grandson does not have $400 to get the truck out, and the truck itself is not even worth that much, so now he is losing his only means of transportation.

This report was posted on Ripoff Report on 04/14/2018 05:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/red-bird-garage/roanoke-virginia-24012/red-bird-garage-price-gouging-roanoke-virginia-1438734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

COMPANY RESOLVED ISSUE

AUTHOR: Sheila - (United States)

The company owner called me back and listened to my grandson't extenuating circumstances and changed the charge of the tow to $150.00, which is more than fair. I am truly grateful they are a company that listened and worked with me on this!

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#2 Consumer Comment

Traffic gouging

AUTHOR: George - (United States)

Your grandson needs lessons on what to do when broken down. I only pray he doesn't act this ignorant during a car accident. Or he just needs better parents. He left a vehicle abdondoned on a road obstructing traffic. "There was plenty of room for people to get around the truck." So there was no need to abandon the vehicle when he could have waited to ask for help? This is what happens when people don't teach or learn common sense. 

"This kind of price gouging should be illegal." It is illegal, that's why he was fined for it. Grandson wasted resources for a tow truck to get an abandon vehicle before it causes an accident or blocks an ambulance. 

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