Complaint Review: Red Box DVD Rentals
- Red Box DVD Rentals
- Category: Video Stores
Red Box DVD Rentals Scamm to force you to pay for and download a driver to watch the dvd you just rented Mercer Isaland Washington
*Author of original report: Yes my computer that has the best protection I can get "might have a computer VD", but !
*Consumer Comment: Redbox is right...
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I have rented form RedBox many times and some times, not all the time or even ofter, I get a DVD that puts up a screen that says the media is not supported and gives you a botton to click to fix the issue. The botton redirects you to a driver download that cost $14.00.
My drivers are up to date and I have even downloaded the newest Windows 10 driver at an unreasonable cost. When I contacted RedBox after spending hours on line just trying to reach someone. I was told that the DVD does not require me to download a driver that it must be my player. Then i told them that I tried the DVD in my computer and got the same message and redirect. I told them that I thought it was a scam becasue they were requiring me to pay for and download a driver to watch a DVD I had already paied for. They said the DVD comes form their supplier. They told me that RedBox does not make any money off the download.
However, Red Box rents the DVD from a Red Box Mechine, RedBox get the DVD from Red Boxs slupplier under contract with Red Box, Red Boxs DVD directs the renter to a specific web site for the required download and offers no other options, RedBox does not reinburse the renter for the rental cost when they can not watch the DVD. So till me who is making all the money from the downloaded drivers, Santa.
This is a scamm, the BBB, and Washington Stat Attornies General should investigate this scamm.
This report was posted on Ripoff Report on 07/01/2017 06:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/red-box-dvd-rentals/internet/red-box-dvd-rentals-scamm-to-force-you-to-pay-for-and-download-a-driver-to-watch-the-dvd-1382619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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