Report: #1382619

Complaint Review: Red Box DVD Rentals

  • Submitted: Sat, July 01, 2017
  • Updated: Sat, July 01, 2017
  • Reported By: Disabiled on fixed income — Mercer Island Washington USA
  • Red Box DVD Rentals


Red Box DVD Rentals Scamm to force you to pay for and download a driver to watch the dvd you just rented Mercer Isaland Washington

*Author of original report: Yes my computer that has the best protection I can get "might have a computer VD", but !

*Consumer Comment: Redbox is right...

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I have rented form RedBox many times and some times, not all the time or even ofter, I get a DVD that puts up a screen that says the media is not supported and gives you a botton to click to fix the issue.  The botton redirects you to a driver download that cost $14.00. 

My drivers are up to date and I have even downloaded the newest Windows 10 driver at an unreasonable cost.  When I contacted RedBox after spending hours on line just trying to reach someone.  I was told that the DVD does not require me to download a driver that it must be my player.  Then i told them that I tried the DVD in my computer and got the same message and redirect.  I told them that I thought it was a scam becasue they were requiring me to pay for and download a driver to watch a DVD I had already paied for.  They said the DVD comes form their supplier.  They told me that RedBox does not make any money off the download.

However, Red Box rents the DVD from a Red Box Mechine, RedBox get the DVD from Red Boxs slupplier under contract with Red Box, Red Boxs DVD directs the renter to a specific web site for the required download and offers no other options, RedBox does not reinburse the renter for the rental cost when they can not watch the DVD.  So till me who is making all the money from the downloaded drivers, Santa.

This is a scamm, the BBB, and Washington Stat Attornies General should investigate this scamm.

This report was posted on Ripoff Report on 07/01/2017 06:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Yes my computer that has the best protection I can get "might have a computer VD", but !

AUTHOR: - ()

Sence I can play most of the dvd i rent form redbox and only a few have this issue, i would assume that it would happen on all the dvd's if it were somthing that I downloaded.  And sence I have tried the dvd on sence I tried the dvd on 2 other computers and another player and goth the same issue on all do you think that they all downloaded the same mallware, or OMG could it be somthing on the DVD it's self.  

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#2 Consumer Comment

Redbox is right...

AUTHOR: Robert - (USA)

Sorry but as much as you want to think it is RedBox the issue is your DVD player(s).

I rent from them very often and have yet to been asked to download a driver...let alone pay for one.

Now, I have BOUGHT DVD's, and when I first got my player I had to download updated drivers, but that was through my DVD mfg website and it didn't cost me a single dime. 

It is very likely you have some sort of virus or malware, espcially on your computer, that is redirecting you to a scam web site.  Of course I know you won't believe me, but that is your choice.

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