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Report: #929068

Complaint Review: Red Pocket Mobile - Internet

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  • Reported By: Tasha Jones — Florida United States of America
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  • Red Pocket Mobile Internet United States of America

Red Pocket Mobile worst customer service, Cut off my internet 10 days after I paid my bill Internet

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I purchased this plan back in June since my contract ended with t-mobile. The biggest mistake of my life I paid $59.99 for unlimited text,talk, and 2 gb of internet. About 10 days into the plan my internet cut off suddenly. I contacted customer service and was placed on hold for more than 30 minutes. I finally reached someone who was very rude to me when I explained my internet was not working. She placed me on hold (probably transferred me back into the queue) and I stayed on hold for another rude customer service agent to come on the phone. None the less it winded to the fact that I supposedly used up 2 GB of internet in 10 days. I told the guy this was NOT TRUE. I work 10 hrs a day and I also go to school , I check my Facebook twice a day and twitter runs. THAT'S IT how would that have consumed 2 gb of DATA?? He then did something in the system and once I hung up the phone with him. ALL OF A SUDDEN the internet mysteriously worked. So I was fine figuring every company has system glitches once in a while. Now we are in August and EVERY month my internet goes out at least 3 times before I am set to pay the bill. I have an I phone 4 and each time I call customer service agent they either are very rude, not very willing to help, or hangs up. This is the WORST CUSTOMER SERVICE I HAVE EVER RECEIVED PERIOD. To say the least if I can save anyone the heartache after reading all of these reviews I wish I would've done my own research. I just realized by reading the reviews here that the $59.99 plan was cut to $54.99 and they lowered the 2 gb to 1 gb. DON'T get this service WHAT SO EVER!! PLEASE, also I
am going to the BBB of Florida as well as writing to they States Attorney General's office. The only way to stop this company is to
REPORT THEM

This report was posted on Ripoff Report on 08/18/2012 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/red-pocket-mobile/internet/red-pocket-mobile-worst-customer-service-cut-off-my-internet-10-days-after-i-paid-my-bi-929068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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