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Report: #1367211

Complaint Review: Red Rock Rv - Pella Iowa

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  • Reported By: Red Rock — Oreana Illinois USA
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  • Red Rock Rv 312 SE 14th Pella, IA Pella, Iowa USA

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I was originally contact by Scott Berning on Feb. 4 2017. It was about renting a RV. He told me he had one available on the dates I needed. At the time I ask him to email me a proposal. After looking over the proposal I signed the proposal. At that time Scott Berning ran my credit card for the $500.00  deposit. On March 22, 2017 I had to cancel the contract. I was not able to get the vacations days off. I sent Scott a message and email to let him know. After a few days Scott contacted me back letting me know that the contact was voided. At that time I inquired about refunding my deposit. I continued to try to get Scott to contact me back. After many days, I finally decided It might be a good idea to offer him some money for the time I had wasted. I offered him a $100.00 if he would send me back the other $400.00. He finally contacted me by email and agreed to my offer. I have contacted him numerous time with no other response. I have all correspondence with all of the above.

This report was posted on Ripoff Report on 04/11/2017 07:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/red-rock-rv/pella-iowa-50219/red-rock-rv-scott-and-jennifer-berning-trying-to-get-a-refund-of-40000-pella-iowa-1367211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Consumer Comment

RV buyers and owner should read this

AUTHOR: RV dealer fraud investigator - (United States)

POSTED: Monday, November 13, 2017

first let me say something that's very important be very careful of RV dealer show and sales.   When I used to work at an RV repair center in Florida and that particular dealership would go to the RV shows to try to sell some motorhomes they would bring the best and most powerful sales reps with them.  The sales reps that were week would never brought to the shows.  Now let's move on to some helpful information for anybody that's thinking about buying a motorhome.  NOW READ AND HEED.

Here's some of the problems I have with RV dealerships.

1. most RV dealerships that I'm aware of do not do pre-delivery inspections before they put the coaches on the lot for sale.   2. Many RV dealerships do not educate the public how explosive propane gas is in the safety precautions that all RV owners should take.   3. they do not show their customers how to check for leaks in the propane system.   4. they do not inform them what to do for the most part when they suspect leaks in the propane system.   5. Predelivery inspection is a very important but most RV dealerships like I said do not want to pay their RV technicians to do complete predelivery inspection to make sure the customers are buying something that has oh functions

working properly before they put the coach on the lot for sale that should be one of their priorities.   6. customers do not understand when you're buying a brand new motorhome the Monroe leave law regarding MSRPs do not apply when it comes to the RV industry because they are not passenger vehicles.   7. be very careful when you go to an RV show and sale.  Most of the time you're going to get caught up in the sale and the excitement at the RV shows you're going to wind up paying way more than the coach is actually worth.   8. here's some information for people to plan to buy a motorhome and want a smoking deal.  The best place to buy a motorhome is RV storage facilities were

people are paying a monthly fee to store their motorhomes because they can't keep them at the place that they live.  Those people are tired of paying the monthly rent for the RV storage of their motorhome that they can't keep their house and they're ready to get rid of it.   No sales tax. No documentation fees. And most of the time the people that sell these motorhomes don't know the true market value in those cases the person is planning on buying it is going to get a smoking deal.   9. when you going to an RV dealership and you plan to buy a used motorhome good luck because most of the time again the RV dealerships do not want to pay RV technicians to do a complete thorough

inspection to make sure everything works properly.     When you Plan to buy a motorhome of your choice not to sales reps choice it would be very smart for you to ask for predelivery inspection sheet it usually comes in several pages.  That's if the RV dealership actually does them.  Bring yourself an RV technician with you before you sign any documents have been kind a give you a basic walk-through looking for things that might be wrong with the coach if it's a use coach but remember don't you think it would be smart if an RV dealership would actually do a complete predelivery inspection to make sure everything works before they place it on the lot for sale ?????   Let me give you

some numbers hear about the explosive capability of propane.   Let's say that you have 1 gallon of propane in a very small tank in a barbecue grill.  While the propane that 1 gallon of propane is inside the container it's in liquid form.   If the propane system has a leak that 1 gallon of propane will expand it 270 gallons of explosive vapor.   It's called the expansion rate.   Now let's say that you have an RV has a 35 gallon propane tank.  You have 35 liquid gallons of propane inside the tank when it's inside the tank under pressure.  Now let's say that that propane system that has 35 gallons in the tank has a leak in it that the RV dealership never found because they refused to pay their

RV technician to do a complete LP gas system leak down test. If that 35 gallons of liquid propane in the tank leaks inside of the coach and outside because of a leak that was never detected the 35 gallons of liquid propane will expand the 9450 gallons of explosive vapor.   That is enough paper to blow that motorhome completely into pieces if for some reason it's ignited from a pilot light or a candle or a cigarette.   Now after reading the above paragraph don't you think that it's important that RV dealerships should do complete LP gas system checks for leaks and make sure that the LP gas regulator is not leaking and the LP gas regulator is operating at normal operating pressures.

???? I used to get hired by attorneys as an expert witness and testify in court after a customer bought a motorhome and had major issues that were not disclosed before the purchase. I know what I'm talking about because I used to own an RV repair a business and I seen some crazy things that RV dealerships would put on their lot for sale. Now do your homework every time before you buy a motorhome if you like what I have to say post a comment maybe I'll post even more information for you..

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#3 Author of original report

I have received contact from Scott Berning

AUTHOR: - ()

POSTED: Tuesday, April 18, 2017

 I received a text from Scott Berning, he is in the process of refunding my money. I will keep this post updated.

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#2 Author of original report

Contacted by Scott Berning

AUTHOR: - ()

POSTED: Tuesday, April 18, 2017

 I was finally contacted by Scott Berning, he is in the process of a refund. I will keep this lost updated. This was on April 20th, 2017. Todays date is May 11, 2017, I have tried numerous times now to contact Scott Berning, He has not responded for over three weeks now. I have not received any refund. One of his last correspondence was he was filing for bankruptcy. I have no other way of getting in contact with him. I will be having a my lawyer start the process of a small claims. I didn't want to go this route but Scott has left me no other option!

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#1 Consumer Comment

Industry insider comments about deposits

AUTHOR: Bubba Lee - (Canada)

POSTED: Tuesday, April 18, 2017

When you signed the Offer to purchase and made the Deposit you entered into a binding contract.

The dealer did not have to release you from that contract. 

If you read the fine print there will be a section about forfiting the deposit if the agreement is canceled.

Basically you are toast and should walk away. They won't call you back anymore, they expect that you will eventually go away or file in smal claims court, then you will loose in court.

Sorry

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