Redi Clinic Tech Ridge Rediclinic Nurse Practioner incompetent and corporate has a policy of refusing all refund requests Austin Texas

Horrid organization. Sent my daughter in about 2 weeks ago. She was quite ill and we were nearly certain it was allergies. She sat and waited for the desk gal who was off "Lord knows where." She finally gets registered.

When she is seen, the nurse practitioner starts to check her out. Looks in her nose. Looks down her throat. Exclaims she has no idea why my daughter was gagging with a stick down her throat after she has explained one symptom has been nausea and vomiting. My daughter says "I'm producing a lot of mucus, you can see my throat is full of it."

NP insists on testing for strep despite my daughter's insistence that she only had a raw throat, not the typical severe sore throat of strep. Note Strep, while confirmed with testing if it is present, is generally very obvious in appearance.

Finally the NP says "I think you have allergies."

My daughter says "I'm cash pay, can you please choose inexpensive medications?" NP says yes, then proceeds to give her to scrips that add up to $300 for generics!  Daughter goes back, replaces one with one cheaper. Then she uses a phone app to price shop the meds, finds them cheaper at Randalls and sends my daughter off. This is the ONLY helpful thing the NP does.

Daughter doesn't improve. I finally send her to a real doctor. Doctor looks in her nose and in less than one minute, says "yep, allergies."  He prescribes two nasal sprays and a pill. Only one a prescription. Tells her to sleep with a sonic humidifier. Daughter is noticeably better the next day and is now back to herself.

The difference, in addition to actually making my daughter better? Professional experience and knowledge. This nurse practitioner is an idiot or a poorly trained rookie. Maybe they just hire poorly. I find it hard to believe that she can't spot what is clearly allergies as quickly as an MD. Her lack of medicinal knowledge was also pathetic.  

So I call corporate, explain all this, and ask for a refund since services were not remotely adequately delivered. I realize that medicine and diagnosis are not always simple, but in this case the problem was obvious to anyone with medical training. Training the NP should have had.

Of course, I've been refused a refund. They don't really care if their NPs are qualified or competent. Stay clear. Another urgent care may be a tad higher. If you're looking for competent low cost care that even has a sliding fee scale based on income, Check out Community Care. They have both nurse practitioners and doctors on premise. Their staff is skilled and trained.

Update: So...upon seeing this review on Google, Rediclinic was mad. So do they reach out to me? Nope. They call my daughter. Fair enough. She was the patient. Do they apologize for leaving us feeling scammed? Nope. They got defensive. Said that the NP didn't deserve to be called an idiot.

Sorry folks, anyone who can't diagnosis allergies when that's both a common and typical issue, isn't well educated. When she insists on giving a strep test after being told "I don't have a sore throat," she's just padding the bill.  

All I can say is that those writing great reviews either got lucky, were paid (today's review 7/2/18 almost certainly was written by an employee given it sounds like a d**n ad), or didn't know the difference.

Shame on you Rediclinic. I do reputation management and social media professionally. I write thoughtful reviews, almost exclusively good. You deserve worse than the one star I gave you. This is NOT how you handle customer service.