Report: #1341558

Complaint Review: Reds Garage

  • Submitted: Mon, December 05, 2016
  • Updated: Mon, December 05, 2016
  • Reported By: Donald Bond Trucking Inc. — Cameron North Carolina USA
  • Reds Garage
    25 Midland Ave
    Port Chester , New York

Reds Garage Repair shop business put us OUT OF BUSINESS Port Chester New York


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 July 28,2016 pulling a load of ice out of Mamaroneck, Ny the turbo on our 2007 Peterbilt 386 literally exploded about 2 miles from the Connecticut state line. We called the closest wrecker company to tow us to the closest repair shop and strongly recommend we have Reds Garage do the repairs on our truck. While waiting for the wrecker to pick us up we called Reds Garage and thoroughly explained what happened and if they are capable of taking on this kind of work and said "yes we work on trucks all the time." We stayed in contact with Reds Garage throughout the repair process and we were told they would have to order a new turbo through Cummins which was to be expected. They explained that the intercooler or ram air charger would have to be removed and boil/clean out the oil that usually gets pushed through the turbo system when one explodes. When we picked up the truck on Aug1,2016 we were told the new turbo came with a one (1) year warranty for a grand total of $5,517.14 in parts and labor. After a couple of weeks we noticed that fuel was getting the engine oil and brought the truck home to have it checked out. We had a ASE certified mechanic to come out to our house and did a leak test and found the #3 injector was leaking. Well the truck had some miles on it so figured it was probably time for new injectors so we replaced all six (6). After replacing the injectors and having the "rack" run on the cylinder head we headed back out and wasn't even 3 days away from home we noticed fuel going back into the oil again. Called our mechanic of 19 years diesel engine experience and told him what it was doind he recommended getting it home asap. Once we got home we immediately went to work on it the following day and did another leak test and while scratching my head wondering how is it possible to have the #3 injector leaking again. Also this time we noticed that the injector cup was leaking antifreeze down into the combustion chamber (on top of the piston) and drained the coolant to keep it from filling up. Dropped the oil pan and found small ball bearing size pieces of shrapnel in the bottom and asked the mechanic what this was from he said the oil wasn't drained and oil filter changed after the turbo exploded sending shrapnel throughout the engine and upon taking the new turbo off we found it too was pitted and fins nicked up. The invoice from Reds Garage stated "truck towed into shop blown turbocharger. Removed intercooler and boiled out and flush. Top off engine oil and coolant." Called Reds Garage and wanted to file a warranty claim on the 15,000 miles on the new turbo and sent pics to verify the condition and we were told that a warranty could not be granted because of foreign objects in the turbo charging system. The air cleaner tube side of the turbo had aluminum shrapnel embedded in the plastic from the previous turbo explosion which is believed to have been sucked out by the new turbo causing a ping pong ball affect on the inlet side of the turbo. So because of neglect and lack of knowledge for proper engine repairs and procedures we are out of business because of this business not to mention $23,000 in parts and repairs prior to the turbo exploding and then this and called to speak with the owner and to this day have not received a call back from the owner....expensive way of doing cheep low quality work!

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#1 REBUTTAL Owner of company



 My Company is falsely accused of being responsible for Vicki of Donald Bond Trucking going out of business. First, her truck was towed in to my shop, broken down and in need of assistance, although I already had a packed schedule I took on the repair to help her and her drivers get back on the road. After checking over the truck we determined the turbo assembly was definitely seized and oil had escaped the engine through the turbo and into the intercooler assembly. I never lied to the customer and said we changed her oil. It's clearly stated on my invoice we replaced the turbo assembly, REMOVED, BOILED and FLUSHED the intercooler and once that was completed we TOPPED off the engine oil and coolant. This truck was then driven without any issues for a full month, being an over the road truck I can only imagine they have put several thousands of miles on the engine in that time period (15,000 to be exact according to her statement on Second, in her statement she clearly states that the "Certified Mechanic" determined her issue was a bad fuel injector. Was the injector broken? Did a piece of the injector go into the engine and cause the newly installed turbo to go bad? She stated in her complaint that she "tried contacting Red's Garage several times with no replies" this statement is also false. Both Vicki and the mechanic contacted the shop where they spoke to my office manager Benito. They discussed the possibility of the turbo being warranted, Benito had them forward pictures of the turbo to see what damage was caused and if it was a warrantable issue. After receiving the pictures it was clear something did obstruct the fins on the turbo and there were dents and chips in the fins. My office manager still, even though we knew the answer reached out to the dealer for the turbo to see if they could assist in any way or would warranty the turbo, in which immediately after them seeing the pictures refused. There is absolutely no proof that this engine had any metal particle in the system after I completed my repair. I believe the issue on hand was definitely caused by the injector issue and now that the truck is having issues and she is having financial issues Vicki is trying to attack me and my company. I am not one to point fingers but is it also possible that something happened from when the “Certified Mechanic” worked on the truck after me? Red's Garage ltd. has been in business for over 70 years and we maintain many large fleet companies with no major issues. We take pride in our work and have never been accused before of low quality, cheap work as Mrs. Bond accuses my company of.


She says she could not get in touch with us at all. I am including the turbo pictures she sent to me to prove we in fact did speak with her regarding her issue. We would never ignore our customers.

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