Regenere Antiaging Cream scam face cream Internet

Just like so many others, I AM Internet savvy, yet I fell for this stupid scam. I looked over the entire website, but missed the "terms and conditions" all the way at the bottom of the page, so I charged the $4.99 and ordered the “amazing” trial bottle. It came pretty quickly packed by itself in a box (rattling around.) It was an unremarkable little jar…nothing positive, nothing negative. The negative came about a week or so later.

Luckily, I have set up with my bank that they will send an email whenever I am charged something when my credit card was not physically presented. Around 3am the other day I was sent one of these emails charging me $89.92 from South Beach Face Cream. I started dealing immediately with my bank, but it took two days until the charge was completely though and I was able to dispute it. The bank gave me the phone number of the vendor and I called them two days after the charge appeared.

Here is my best advice. The woman who answered the phone gave me a name and her agent number. She was polite but well-trained and insistent. I, too, remained polite but immovable. I was confused, though. I thought the $89.92 charge was for the next shipment, thinking the package I had received was free. OH, NO! The charge was for the little jar I had already received rattling around in the box, because I hadn’t canceled my subscription within the 14 days. (BTW, the charge at 3 am was the start of the 15^th day.) I told her I didn’t want a subscription. I told her that I would mail back the little jar. She was insistent that while she would cancel my subscription, I now had to pay for the jar.

I told her after a few minutes that I filed a dispute with my bank and she said they would send the bank their terms and conditions and would have to make payment. I just kept firmly saying, “That isn’t good enough” and that I wanted to speak to her supervisor. I REALLY figured out this was a scam when she put me on hold, came back very quickly, and told me that she had been “for one time authorized to reduce the charge by 25%.” Again I said it wasn’t good enough. Soon enough she put me on hold again and when she returned she had been again authorized to reduce the charge for one time only by 50%. I told her it wasn’t good enough and that I wanted the charge REMOVED. Finally she told me that the charge would be removed and that she would send me two emails showing that the charge would be removed and also that my subscription had been canceled. I politely thanked her for her professionalism and we wished each other a good day.

The emails HAVE come through and the credit is posted on my credit card. (I have had my bank block this company from any further charges.) So, the bottom line is…don’t fall for these online scams! But, if you do and get charged some crazy amount, be calm and polite as you talk to their representative, but don’t budge until you get them to totally remove the charges. Take your time, because it WILL take time, but they won’t want to waste their time on you when they know it’s all a scam. Good luck!!