Complaint Review: Regional Medical Center of San Jose
Regional Medical Center of San Jose Medical Bill Scam San Jose California
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My wife, Mai T. Lac, had a shoulder dislocation in June 12th 2015. She was taken to Regional Medical Center emergency room for treatment in the morning and by noon, she was ready to go home. I was told by the person doing the billing at the emergency room at the checkout time that that our insurance would pay for the treatment but we have to co-pay an amount of $955.51. She also told me that if I pay for the co-pay in full on that day, I would have a discount of 20% or so. Thus, I paid for the co-pay bill the same day, $764.41, thinking everything was settled on that day. About a month later, we received a bill from NPAS Inc demanding payment on behalf of Regional Medical Center for a balance of more than $1027.29 (see attachment). Although, I was not sure what the charge was for, I called the phone number on the bill and negotiated a monthly payment of $100.00. I paid $100.00 from my debit card on the same day.Then, I received no bills for a few months.
On 12/31/2015, I went to Regional Medical Center to pay for another bill for my own emergency treatment in December 2015. I brought along the bill for my wife treatment that I received earlier and told the cashier at the hospital that I want to pay for the bill. The cashier checked my wife's patient record and told me that we own no money to the hospital and advised me to ignore the bill. So we ignored it. Then, a few months later, we keep receiving bills for my wife case this year that we decided to ignore thinking it is an error at the hospital billing system. Then, we lately received a debt collector, Parallon, demanding the balance payment of $942.20.
A strange thing about these bills are they come from various entities with different address. One common thing is they all use PO box for return address as below (see attachment): Debt Collectors: 1/ Regional Medical Center of San Jose, PO Box 402269, Atlanta, GA. 30384-9178 2/ Parallon, Patient Account Services, 5707 Peachtree Parkway, Suite 100, Norcross, GA. 30092 4/ Regional Med Center San Jose, PO Box 923508, Norcorss, GA. 30010-3508 3/ Medicredit, Inc, PO Box 1692, Maryland Heights, MO. 63043-0629 4/ NPAS,Inc., PO Box 99400, Louisville, KY 40269 Based on the cashier of the hospital advise and the above fact, I become suspicious that the hospital billing system was hacked and the information was sold to all these scam companies to demand payment from past patients. However, the hospital covers it up. This is a serious offense. If this was the case, the hospital must alert the patient of such potential scams. On 08/08/2016, on advise of ABC News On Your Side editor staff, I sent a letter to the Chief Operating Officer of the hospital, Mrs. Sandy Yanko, but have not heard anything from the hospital. I report this experience here and demand the hospital action on my case and if the hospital billing system was hacked and information are sold to scammers, the hospital must inform all patients so they dont pay these scammers' bills.
This report was posted on Ripoff Report on 08/13/2016 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/regional-medical-center-of-san-jose/san-jose-california-95116/regional-medical-center-of-san-jose-medical-bill-scam-san-jose-california-1322309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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