Regions Financial Corporation Regions Bank Will not release my money in attempt to close bank account - poorest customer service I have ever experienced Birmingham Alabama

I have contacted Regions Bank 10 times in the attempt to close an old bank account they have promised to send me the $1161.98 that is in the old savings account on 5 occasions stating that it takes 5-7 business days. upon the 3rd attempt they told me that I needed to send them a notarized letter and copy of my drivers license which I did and then waited. nothing after 2 weeks. I then called and again and they said they had what they needed and would release the cashiers check and I waited for 2 more weeks, nothing, I called again and they told me that they needed another copy of my drivers license because they couldn't read it, and I did, this time I asked for them to call em and verify it was received, no returned call so I called again and got the run around again and then was transferred to a person how said they couldn't read my drivers license so please send it again. It has been over 2 months that I have been trying to close this account and it appears they have no desire to accommodate me and provide me my money. I feel that I have no other option at this point but to file this compliant!!!