Report: #591587

Complaint Review: Regis Salon Rosa - Mobile Alabama

  • Submitted:
  • Updated:
  • Reported By: annoymous — Loxley Alabama United States of America
  • Regis Salon Rosa 3256 Bel Air Mall, Mobile, Alabama United States of America

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GOD is good. 

I had a similar situation. I had my hair relaxed and some chemical fell on my ear and the woman wiped it with a dry towel and my ear burned and it left a scar.I made an appointment with a doctor to ascertain the damage to my ear. The cost of the visit was about $100.00. I had a full report for the doctor confirming that their was a scab on my ear and a scar as a result of the relaxer creme. I suffered discomfort and physical injury. After the negelience happened on Februrary 11, 2020, the woman Rosa or the stylist from the Regis Salon coerced me into signing a form waiving any and all of my rights holding them liable personally. When I would not sign the form, Rosa continued to make me execute the legal document which read like their attorneys drafted the form. Rosa did not do what the paperwork said she did. Rosa's actions of attempting to get me to execute the legal agreement was criminal according to the Alabama Codes 13A-9-11.  

Later Timothy Karlstad the adjuster from the Regis Corporation denied the ENTIRE incident because he said someone reported it didn't happen. He sent me forms demanding that I produce my medical records from my entire life from what I understood. I sent ONLY the doctor's report for the one incident date and refused to release my ENTIRE medical history. Then he bragged that it would be her word against mine. Through lies told by other people, he said that their witnesses all agreed. I saw the manager watching the confrontation between Rosa and myself when Rosa was attempting to make me sign the official legal document saying that she did something that she did not do. I refused to sign her document and told her that she should have gave me the form to sign BEFORE she did my hair. Rosa said that other things prevented her from giving it to me betimes; therefore, she continued to attempt to get me to sign. I filed a complaint with the Attorney General's Office and the District Attorney's Office in Mobile, Alabama and threathened to sue. Tim Karlstad or Timothy, from the corporate office for Regis Corporation, called me about 10 times (literally) on my phone to harass me.

He kept repeating the same statement as if possessed: "$65.00" is all that he wanted to give to me for the incident. I paid $65.00. I was happy with my hair, but I suffered a PERSONAL injury and I wanted both compensatory and punitive in order to cover my expenses including the doctor, etc. Punitive damages was to make them be more careful when doing their jobs. Anyway, now we are at odds with each other. Timothy is so mad because he was unprofessional and was operating in his individual capacity, but using his position to harass me with a bad attitude. Them insurance adjusters are a bunch of extoritonist. They care about the bottom line at the end of the year. How much money did they rob the people. They apparently don't want to send too many liability claims to the insurance company or they may drop them is what I was thinking. Anyway, I am fighting this battle with them and I plan to win. I ONLY asked for nominal damages, but Tim or "Timothy" Karlstad refused to give me a reasonable settlement so I am contemplating suing. Another thing. The girl in the salon is guility of a crime. Years ago they pulled the same stunt on me when this woman didn't relax my daugther's hair correctly and I refused to pay. She called the police.

I wrote a check to avoid a confrontation and later stop payment. They refunded ONLY the cost for the botched hair job, but nothing else. I don't think that I requested anything more. I was frustrated with the whole incident. It is hard for me to find a decent place to get my hair done professionally and Regis Corporation seems to own a lot of salons. I am praying for somewhere else to go. Timothey Karlstad told me that they were banning me from ALL of the Regis Salons. I reported the fraud or scam to the Attorney General and the local District Attorney. I am concerned about the illegal actions of the local businesses in my area. Regis Salon's staff are very unprofessional and rip-off artists. They just don't want to be held responsible for their negligence in personal injuries even to the point of committing acts of perjury. Donna Stallworth is the Supervisor in this area of Mobile, Alabama and "Leslie," and "Rosa," were the ones that I had to deal with from the shop. Anyway, I gave them a settlement offer, but I haven't heard anything back from them. I filed a complaint with the BBB and the Jones Lang real estate company in which Regis Corporation is ONLY a vendor.

This report was posted on Ripoff Report on 04/09/2010 09:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/regis-salon-rosa/mobile-alabama-36606/regis-salon-rosa-dropped-relaxer-creme-negligence-burn-scar-permanent-incoompetent-act-o-591587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#9 Consumer Suggestion

To:Christina & Ramjett, also Original Poster

AUTHOR: tommydog - (United States of America)

POSTED: Thursday, July 29, 2010

When you got to a salon, you expect to get quality service from an experienced beautician. And you, as a consumer, should not have to tell the "professional" that's doing your hair to protect delicate skin, such as ears, face, neck, eyes, etc. You shouldn't have to tell the "pro" how to do her job; the posters who think you should have to ask a hairdresser to protect your face & all are ridiculous.

To the original poster: I hope you do everything you can to be compensated for the incompetency of the salon worker. When I get my hair done, I don't have to ask them to put cotton on my hairline to prevent chemicals from falling into my eyes - they do it because it's part of their job.

I would suggest that you look around Mobile and find an experienced beautician, and ask about their experience. There's nothing wrong with politely asking a professional to describe her training or ask how many times she's done a particular procedure. There are lots of salons in Mobile that specialize in African-American hair. My guess is that you may have a better experience at a small salon instead of a franchise like Regis. I went there once (the one in Bel Air Mall) for a hair cut & it was so bad I never went back.

Best of luck to you!!

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#8 General Comment

Is 'Ramjett' Cristiana under another name?

AUTHOR: Toni - (USA)

POSTED: Thursday, June 17, 2010

Look:  1)  paperwork needs to be signed BEFOREHAND.  Regis was in the wrong to only produce the paperwork after the damage had been done.

You write your rebuttal and call her a troublemaker for refusing to sign the paperwork, and say she should have been shown the door.  That's all well and good BEFORE ANY MONEY EXCHANGED OR SERVICE IS PROVIDED.   But it's not all well and good.  The paperwork was only produced AFTER damage was done.  That's wrong on Regis' part.  They need to be reported, because Regis is trying to cover their butts by legally binding her after the fact.   That is NOT ethical.

2) The paperwork contained wording which, "Rosa did not do what the paperwork said she did."   Again, she was not allowed to make a decision before money was exchanged and a service was provided regarding how this would be handled.   She was forced to sign paperwork under duress, paperwork she repeatedly declined to sign originally, paperwork which contained information she knew wasn't true and REGIS and Rosa knew was not true... but Regis wanted her to sign that paperwork in order to legally bind her.

It's not right, Ramjett.   I am appalled that you would think it is, that it would be alright to force someone to sign what is in effect a contract regarding responsibilities and liabilities about to be entered into.... AFTER the fact.  I am appalled that you would tell her that if it was you you would have thrown her out if she didn't sign the paperwork....... when her complaint is that SHE WAS NOT ALLOWED TO LEAVE IN THE FIRST PLACE until she signed it.  You stating that you would have thrown her out bolsters her story, because you too believe that contracts such as this should be presented, read, agreed to and signed before money is exchanged or a service is provided; otherwise one is free to leave.  It was not presented before services were rendered or money exchanged.  Thanks for ultimately showing how right she is, and how wrong Regis is.

Ramjett, or Cristiana, or whomever you are today, you owe this woman a very deep apology.

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#7 Consumer Comment

I agree, you are a troublemaker

AUTHOR: Ramjet - (U.S.A.)

POSTED: Tuesday, May 25, 2010

Look, if they are going to put some caustic chemical (You are obviously aware of that) all over your head, it seems reasonable to expect a little might touch your ear - your ear is attached to your head the last I knew.

They also asked you to sign a waiver which you stubbornly refused to do.  That alone tells me you were looking for a fight.  Actually they should have refused to do anything until you signed it. If you would not sign it they should have told you to leave then.  I really doubt if it's criminal to ask a customer to sign a waiver, if it is, Alabama is even more backward than I thought.

It sounds reasonable to me for them to ban you from all their salons.  They can spend their time with pleasant customers who are NOT looking for free money.

You should be ashamed of yourself but I'm certain you are not.

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#6 General Comment

Christina, your paranoia is in the wrong.

AUTHOR: Toni - (USA)

POSTED: Tuesday, May 25, 2010

To Christina:  I believe the complaint.  I have been in this woman's shoes.  For yourself, instead of seeking ways to talk down to her, perhaps try to understand where she is coming from.  Writing a check and then intentionally stopping payment on it may or may not be legal; but I can understand how she could feel that this was the only way to get justice when no one else is assisting her.  You live in Ohio.  She is a black woman in the deep South.  You ask her why she continues to go to these places; she stated specifically in her complaint that it seems Regis HAS A MONOPOLY in her area.  I know how hard it is to find hair care for black kinky hair.  I know what it means to have coarse hair.  I have been to black beauticians with years under their belt, and petroleum jelly on my scalp and still suffered burns.  It is much MUCH easier to find a beautician to do non-black hair, than to find one who can do black hair properly.  I am now in a city where I don't even attempt to find a beautician to do my hair.  I go bald and wear wigs when I am in a situation where my baldness is seen as unprofessional and/or a threat and/or unladylike.

I, too, have had companies attempt to force me to sign paperwork.  In another case, which I had to file a police report for at the end of many troubles with a specific gym, I willingly signed a contract only to have the gym's employees change the contract, cross out information, and NEVER contact me about the changes they made.  I only found out because I was making a payment online and was having trouble because I wasn't found in the system properly. My copy of the contract was a carbon; their copy of the same contract was also a carbon, but their carbon had fresh ink on top.  I believe this complaint.

I believe she was forced, Christina.  I believe she was treated unjustly by the Salon and by the Salon's representation.  I just read a story at a credit board where a man (who had been in the real estate business himself) was treated unfairly while he was looking for a new house to rent, and this after having called out the person offering it as misrepresenting themselves as owners when they were actually acting as mere agents for the corporation who owned the house.  The agent actually told him 'what are you going to do about it?' when confronted with the illegality of the agent's actions.  The man is now seeking legal counsel to show the agent and his corporation just what he is 'going to do about it.'  That 'what are you going to do about it?' attitude is exactly what the complainant is describing.   You will NEVER see legitimate companies pull that.  You WILL see companies who are on the wrong side of the SPIRIT of the law (though perhaps not the technical side of the law) pulling that stuff, because they know that the majority of the people they pull it on have no options.

A forced signing is still force.

To the complainant:  praise your god that you were offered the refund for the hairstyling.   Very few companies are going to be scared into giving cash money 'damages' without being dragged into court.  Don't believe anyone who says they're able to do it, unless they're willing to do it for you.  If no lawyer is willing to take the case for you (because there's no money in it for them? or you're not able to pay them enough to make it worth their while to do it for the general principle of the thing?)  YOU WILL HAVE TO TAKE REGIS AND THE SALON AND ROSA TO SMALL CLAIMS COURT YOURSELF to get what you're asking for.  Never threaten to sue without being committed to doing just that.

You have filed reports with the attorney general, that's great.  File one with the Better Business Bureau (just so there will be a record on their end, whether or not they can actually help you), file one with whomever issues cosmetology licenses in Alabama, and finally contact your Governor's office for assistance.    Finally, contact your local state office of african american affairs (or the equivalent, if either exist in Alabama).  Ask for assistance in whether or not you can file a formal police complaint against this company for being forced into signing a contract under duress.  Maybe you can, maybe you can't. 

Then contact your local and state level representatives, explain to them exactly what happened.  If they're worth anything, you'll get a response back telling you what they can and cannot do.  Those who are outside your representative usually can't do anything except forward your issue to the governor's office (when the governor's office receives enough complaints, sometimes the wheel moves quicker); they may or may not return a response back to you.  But do it.

But the most important part of this story for me is not the chemical burn, it's not even the adjustor's treatment of you; it's the being forced to sign those papers under duress.  Nobody should be forced to do that.  A company should always be reported.  Those reports add up.  They can help the next person, even if its years down the line.   I believe you, complainant.  You can get justice.

Christina, may you never have to walk in this woman's shoes after the response you gave her.

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#5 Consumer Comment


AUTHOR: Christiana - (U.S.A.)

POSTED: Monday, April 12, 2010

You asked if you should have had to put petroleum jelly in your ear when you paid $65.00?  The answer is YES!!  If you had, you wouldn't have this problem. 

You seem to have the idea that you leave all personal responsibilty at the door when you go to a salon and you just can't think that way. They aren't your babysitters.  And no, I do not work in one.  I get a perm maybe 3 times a year and I cannot stand all the yapping that goes on for 2 hours let alone all day.  Good God, no salary is worth hearing who was in labor for 4 days or who had surgery on their (fill in the blank)  all day long.
Bottom line is whether you pay $6.00, $65.00 or $600.00 you need to accept responsibility for yourself.  It seems like you don't think you should, but as I said earlier, if you had, you wouldn't have this problem. 

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#4 Author of original report

I spent $65.00 and I am supposed to put petroleum jelly on my ear?

AUTHOR: annoymous - (United States of America)

POSTED: Sunday, April 11, 2010

GOD is good.

I am supposed to put petroleum jelly on my ear when I spent $65.00 for my hair to be done professionally. Look, you are the one who is looking for a debate. I visited a salon to get my hair done professionally and it was done to my liking, but I suffered a personal injury and I want to be vindicated for a wrong. Attorneys do this type of work EVERYDAY. Getting retribution for a wrong suffered. I am not ashamed to confront someone when he or she has harmed me. I don't need a wig, I was going to say, "You Fool," but I can't because of the rules here. But I can say, I don't need a wig because my hair was not the focus, but the negligence that the woman caused me by dropping relaxer creme on my ear. I visited the doctor and the doctor confirmed what happened and Rosa knows what happened, too. Anyway, I am pursuing criminal charges against her. I already have my case number and I visited a Magistrate and I am praying that she will be arrested soon and I will get my day in court. The sworn affidavit is the fact that Rosa wanted me to execute an official document with detailed information which did not happen. She wanted me to sign and say she informed me of the dangers of the chemical BEFORE she applied them to my head in which she didn't. In the state of Alabama, this is a crime. Alabama Code 13A-9-11. Read it.

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#3 Consumer Comment

Details, details

AUTHOR: Christiana - (U.S.A.)

POSTED: Sunday, April 11, 2010

You stated THEY did the same thing to your daughter.  There was no mention of WHO "they" were.  But that is beside the point.  You wrote a check then stopped payment on it.  You cannot be trusted.  I'd ban you as well, and I still stand by what I said.  You sound like you are just looking for a battle.  Oh, and go ahead and call me a name.  I can take it.  I also have no vendetta against details, however, if you are so up on them, why didn't you see to it that your ears were covered before she started this procedure?  Hmmmm.  I still say buy a wig.

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#2 Author of original report

Rebuttal to Christiana

AUTHOR: annoymous - (United States of America)

POSTED: Saturday, April 10, 2010

GOD is good.

   You didn't read the story correctly. My daughter visited a Smartstyle. I went to the Regis Salon because I felt it would be more professional unlike Smartstyle. The chemicals don't burn when a person's scalp is laced or smothered with petroleum jelly. apparently, through negligence, Rosa failed to place protective jelly on my ear or it wouldn't have burned me. You really sound like a hair stylist yourself. I was going to call you a name, but then I read the rules and I maintained my composure. I realize that you have a personal vendetta maybe against people who are as detailed oriented. Anyway, I do the work of an attorney and this is why you feel that it is too organized.


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#1 Consumer Comment

You seem to be looking for a scrap

AUTHOR: Christiana - (U.S.A.)

POSTED: Saturday, April 10, 2010

First of all if you knew you were getting a chemical put on your hair don't you think a bit of thinking on your part would have helped?  Ask for some cotton.  Ask for a small towel.   Surely some of this had to touch your scalp so why wasn't that burned, too?  This sounds fishy.  You also say this happened years ago with your daughter and in the same place.  Why would you go back to someone who you say called the police on you?  Again, fishy.  Then you admit you wrote a check then turned around and stopped payment on it.  You cannot be trusted.  I wouldn't want you in my shop, either, and good for them for banning you.  You are just looking for trouble.  Buy a wig.

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