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Ripoff Report | Regus.com Review - Dallas, Texas - Reguscom failed
Report: #1445067

Complaint Review: Regus.com - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Rick — Grand Prairie TX United States
  • Author Not Confirmed What's this?
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  • Regus.com 14785 Preston Road, Suite 550 Dallas, Texas United States

Regus.com Failed to show all charges at end of transaction, then charged double that. Argumentative customer service. Dallas Texas

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Starting a new business on a shoestring, I signed up online for a virtual business address and mail forwarding service. After being presented with the amount due today, which was $55.32, I input my personal debit card, which only had $299 in it. Immediately after agreeing to the $55.32 on 5/28/2018, and selecting the button to allow the charge, I was sent two email invoices dated the next day, one for $55.32 and another for $49. I checked my bank account, and they had double charged me $55.32, plus the $49, for a total of $159.34. 

When I called the morning of 5/29/2018 to complain, all I got a a woman who just wanted to talk over me and argue. She explained the $49 was a retainer, and was mentioned in the fine print. When I explained that the $49 charge didn't appear in the online invoice before checkout, she just focused on the fact that I didn't read the agreement. Then she said the first $55.32 was for the rest of May (3 days), and the additional $55.32 was for June. This was not clear when I checked out. It should have required me to specifically approve the total charge today of $159.64, otherwise it is unethical and I believe fraudulent. 

When I told her I wanted to cancel my account, she directed me back to my account at MyRegus.com, where I not only had to separately request a refund for the $49 "retainer", but I learned it could take 4-5 weeks to receive it.  Hard lesson learned not to ever do business with Regus again and they are not an honest business.

This report was posted on Ripoff Report on 05/29/2018 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/reguscom/dallas-texas-75254/reguscom-failed-to-show-all-charges-at-end-of-transaction-then-charged-double-that-arg-1445067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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