Reino's Pizza & Pasta Reino's The owner doesn't value nor does he appreciate the great cusotmers he is so lucky to have! Tiffin Ohio

The wife and I have been going to Reinos since high school, some forty-five years. We remember the original owner Frankie. On any given Friday or Saturday night we would go to Reinos and get their meatball or Italian sub. The subs were large, affordable and very good back then. Frankie would be out mingling and joking. It was a good time. We still have fond memories. Things have changed!

We ordered two subs for delivery with double cheese. Our bill was $18! Reinos bakes their subs open faced. The top and bottom faces of the buns were completely burnt black. They were burnt stiff. We now regret not having taken pictures for you. We were troubled. What kind of restaurant would actually send these subs out to be delivered? The next day we were up early and accomplished a lot. We still had wood to cut and wanted to get that done. We were hungry and decided Reinos buffet wouldn't slow us down. We were wrong.

We arrived at 11:05 and passed the side walk sign they put out daily (buffet at 11:00 for $7.50). There was nothing out for the buffet. We asked a waitress and the owner what time the buffet started. They wouldn't answer. Then the owner disappeared into the kitchen (we weren't given a chance to ask him about the 2 subs).

Most items on the buffet weren't put out until 11:20. The owner & staff knew we were upset. A simple apology, acknowledgement that they were having difficulty and were sorry for any inconvenience, would have been more than enough for us. We received no apology. That day our city held a Pumpkin Stroll. Reinos had a buffet for the strollers in their party room across the street from their restaurant. They were charging $17. They lowered the price to $10 only after very few strollers would pay their price.

We were sitting in Reinos when strollers wondered in. They were promptly instructed the buffet for them was across the street. As they left, we wondered how many realized they were being herded across the street so Reinos could charge them $17 for a buffet that had fewer items than the buffet at their restaurant for $7.50. You can eat at Reinos and enjoy it. And like most restaurant if you eat their frequently you will encounter problems. If you encounter problems at Reinos you may wish you had chosen another restaurant.

We have talked to enough people now and understand our treatment was no exception. You find out the quality of a restaurant after things go wrong. Good ones apologize and make it right. Bad ones won't. Reinos would not. The 3 incidents above happened in less than 24 hours. Are they indicative of this owner and his restaurant? In our opinion he neither values nor appreciates his customers. The owner has now claimed this business and paid off Yelp. Call it what you want, but the result is, our review is now suppressed on Yelp and excluded from being a factor in their ratings!