Report: #1343995

Complaint Review: Reis and Irvi's

  • Submitted: Sun, December 18, 2016
  • Updated: Sun, December 18, 2016
  • Reported By: Legitcustomer — San Antonio Texas USA
  • Reis and Irvi's


2003 They are advertising selling new franchises when they have a mess with the current machines, they are new owners and don't want to service previous owners deals. Current owners are stock without service and support DO NOT BUY from these guys! SAN ANTONIO Texas

*Consumer Comment: Author of Original Post Please Contact Me

*Author of original report: Robofusion

*Author of original report: Robofusion

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This company is a mess. It all started with original founder and owner Allan Jones, they created the concept of robot frozen yogurt vending machines, the problem is that they were more focused on selling the machines than creating a true Franchie concept, they sold many of these machines with very poor support. With very poor service and response they ended up selling the company to this guys in california, now the new company does not want to service the old machines that were sold by Robofusion so basically all owners previous to the sale of the company are stocked with no support or service from Reis and Irvis. The new machines they are selling do not have the original robot and they are looking for people to get hooked with these 3-5 machine bundle witrh the promisse that they will even help you to get a location! First of all they dont have locations or deals nationwide as they say, this business is all about the location, do not make the worst mistake of your life buying this machines without a location. Regarding service, how are they servicing all these new machines when they dont event support the ones they have??? these is a total rippoff. We are geting together with a group of old owners to start a class A sue! 


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#1 Consumer Comment

Author of Original Post Please Contact Me

AUTHOR: nbass23 - (USA)

To whom this may concern,

I have a friedn that was also involved in this franchise. Need some advice how you are handling this class A. Please contact me at your earliest convenience. My phone number is 646-797-4648 and my email is

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#2 Author of original report


AUTHOR: - ()

I was mistaken and now understand that Reis & Irvy's, Inc., the company that offers frozen yogurt vending robots, is not the same company as Robofusion, Inc.  Reis & Irvy's was simply licensing trademarks and other intellectual property from Robofusion until Reis & Irvy's parent company, Generation NEXT Franchise Brands, Inc., purchased that intellectual property from Robofusion in December 2016.  Although Generation NEXT now owns the intellectual property previously held by Robofusion, neither Generation NEXT nor Reis & Irvy's took over the contracts between Robofusion and previous purchasers of Robofusion's robotic vending machines.  



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#3 Author of original report


AUTHOR: - ()

New owners have made an attempt to comunicate and understand the problem, the original purchase was made from Robofusion not this new owners.

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