Reliable Appliance Service, Inc. Peter York ,Only contact person I was given, Uneducated Service repairmen and office staff / Fraudulent in costs! Completely Deceptive Managment El Cajon California

Called Reliable washing machine was slow to drain. Tech informed me it was my drain pump was gone and needed to be replaced at the cost of 365.00.  I was floored  and asked for a brake down of costs. 150.00 labor and 215.00 cost of part. I researched the part cost and found it for 106.00 .  When I called the company back for direction, I was told by a very rude receptionist she knows nothing, and she stands by her servicemen.  Also, she would have someone call me.  

In need of clean clothes I found washer brochure, punched in for the code on machine and was told it was a blockage or a possible drain pump replacement.  But clearly said to first check for blockage. I went on youtube for direction and took my washer apart only to find a huge clog in the tube from the wash bin. Very easy job. I did have trouble replacing the clamps and paid a co-worker 60.00 to replace.  My drain pump also could clearly be heard running. so I new right away it was not gone.

After 3 calls I still never recieved a call, However was directed to e-mail a Peter York.  At this point I only wanted my 49.99 dollars returned to me.  He requested I send him copy of company I used for repair.  When I told him I did it myself he completely blew me off.  I have pictures of clog and how easy it is to repair minus a few bruises.  I also keep the junk I pulled out.  

I feel his tech was completely deceptive  or uneducated in over charging me over by110.00.  His office personal were very rude and of no help at all.  I feel he did not do me any service and should have returned my service call cost.