Complaint Review: Reliance Home Comfort - Oshawa Ontario
- Reliance Home Comfort P.O. Box 2305, Station A Oshawa, Ontario Canada
- Phone: 866-735-4262
- Web:
- Category: Builders & Contractors
Reliance Home Comfort Water Heater Rental Ripoff Oshawa Ontario
*UPDATE Employee: Reliance Response
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We purchased a home in Belleville that was equipped with a rental gas water heater. I contacted Union Energy about having the gas service put in my name and when I inquired about the water heater, the person from Union Gas stated "that has nothing to do with us".
We never received anything from Reliance in our name about the heater.
In the meantime, I replaced the heater with a tankless heater then contact reliance to come and get their heater as we were not using it. I told the person that we had not signed any contract with them and that the heater was not being used and they could come and get it.
It was picked up on the Friday after Christmas. The next day mail was delivered, we received a letter from Reliance sating that we would be billed quarterly for the heater and the account was set up in my wife's name.
I called their number and the person I was talking to told me the next statement would reflect that we owed them nothing.
I just received the statement from them with a balance owing now, of $188.97, which includes rent for the heater for the next 3 months and the previous balance and a service charge.
All this for a water heater we do not have in our home.
Lanny
Belleville, Ontario
Canada
This report was posted on Ripoff Report on 01/10/2008 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/reliance-home-comfort/oshawa-ontario-l1h-7v5/reliance-home-comfort-water-heater-rental-ripoff-oshawa-ontario-298763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Reliance Response
AUTHOR: Kim at Reliance - (Canada)
SUBMITTED: Thursday, October 08, 2009
Hi Lanny, I would like to apologize on behalf of Reliance Home Comfort for the delay in responding; we just became aware of your post. I'm the Customer Relations Supervisor and I want to ensure that the issue has been resolved to your complete satisfaction. Please contact Kim Allen by telephone at 905-720-3594 if I can be of any help.
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