Complaint Review: Renovation Experts .com - Jascksonville Florida
- Renovation Experts .com 12808 Gran Bay Parkway West Jascksonville, Florida United States of America
- Phone: 877-247-2571
- Web:
- Category: Building Services
Renovation Experts .com Web.Com So-Called qualified contractor customers-Front Fee Scam-Bogus non-existant "customers" Jascksonville, Florida
*Consumer Comment: Anyone that can help report this company for fraud?
*UPDATE Employee: Connecting with Renovation Experts
*Author of original report: Rebuttal to Renovation Experts
*UPDATE Employee: Response from RenovationExperts
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I paid a $49.00 per month "maintenance fee" plus $35-75 per "lead" and was sent nothing but unqualified ,and in many cases non-existant phone nos. or when I actually did get a "customer" on the line,they were only interested in a ball park estimate for materials because in 2-5 years they might get siding etc.This scenario among alot of others were supposed to be "prequalified" by the bubbly,valley girl talking,perky-chirpy-boy phone room staff that I would occaisionally get on the support line after many attempts.
So: then they started e-mailing really exciting leads-like "major addition",etc. Every time I responded,(twice at the moment these so-called leads hit my e-mail),they were already sold. That is because either they did not exist-or were among the very few leads offered any contractor that amounted to anything-yes: they had been sold,sometime in the distant past.I called asking for an explanation-and they responded by putting me in a "special appointment program"
For three weeks I recieved e-mails of 5-6 numbered leads "on which our staff is working dilligently to get you an appointment"-Which amounted in one drywall repair (which I dont do) andwhich was given to a number of contractors and an insult at best for $35.00.-After $3-400 and nothing even amounting to a qualified custimer-I fired off an e-mail and basically cancelled. This is a fraudulent organization,and I am going to file a report with the FTC. Thats because customers of internet companies dont seem to have any protection from blatent mis-repreaentations by so-called lead companies
This report was posted on Ripoff Report on 09/06/2012 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/renovation-experts-com/jascksonville-florida-32258/renovation-experts-com-webcom-so-called-qualified-contractor-customers-front-fee-scam-bo-937434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#4 Consumer Comment
Anyone that can help report this company for fraud?
AUTHOR: Alex - (United States of America)
SUBMITTED: Friday, September 21, 2012
Our company is looking to report renexpro for their fraudulent unethical behavior and is seeking others that are willing to corroborate

#3 UPDATE Employee
Connecting with Renovation Experts
AUTHOR: Customer Care Team - (United States of America)
SUBMITTED: Sunday, September 09, 2012
Hi Mark - I apologize for the problems you are experiencing with our service. We very much would like to reach out to you and try to resolve the issue. If you would please respond with your member ID, company name, or some other way we can identify your account in our system, we will then reach out to you directly to attempt to resolve the problem.
Thanks!

#2 Author of original report
Rebuttal to Renovation Experts
AUTHOR: Mark - (United States of America)
SUBMITTED: Sunday, September 09, 2012
In response to an automatically generated rebuttal from your "support department",I am not sending anything. I made several attempts to deal with your "support department" and ended up with nothing but several hundred dollars down the drain and alot of wasted time. If you do not have my information by now,it exemplifies the obvious:that you had no intention of making things right in the first place,you were,and remain,a ripoff.

#1 UPDATE Employee
Response from RenovationExperts
AUTHOR: Customer Care Team - (United States of America)
SUBMITTED: Sunday, September 09, 2012
Dear Mark:
At Renovation Experts, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your contact information to our support team so that we can work with you to resolve the matter: http://www.renovationexperts.com/contactus.asp.
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Renovation Experts


Advertisers above have met our
strict standards for business conduct.