Rent A Center Duarte CA Harrassing phone calls by emplyoee named Shawn. Duarte California

Rent a Center does alot of illegal activities that was being done. for example, calling someones mom and saying that we heard so and so was in the hospital becuase they were in an accident and we were calling to check on them. or "restore" merchendise and charge 1500 dollars for a 300 dollar couch. yes this company is a rip off. example on of there suppliers is ashlee furniture, they will get a couch from them at factory cost of 300-500 dollars and the but it out on the floor for as much as 2500 and the 90 same as cash will run you about 1200-1500 dollars. the mark up is on average 5 times what they pay for it direct from the company. I understand you need to make a profit but a 5 time mark up is insane and unjust.Rent a Center  has great intentions to help those less fortunate but it has lost its morals and values. If you ever truely want to know what goes on behind the scenses at this company go work there temporary and see for youself how things are run. And yes they WILL harass you in every way possible if your so much as a day late on your payment. They have there employees work till 9/10 at night going to peoples house to do collections and such. unfortuantly the stores have to be this aggressive (not saying it is right) mean and cruel becuase the cooprate offices want to make money. its eithere do it there way or quit or get fired and get a bad bad job referance. this company needs to go back to the basics and train there employees properly. they do rip people off fincaially big time and are extremely cruel when it comes to collection calls. it is time that rent to own companies start over and do right by everyone, from consumers to there employees. this company treats everyone like crap.......

ugh!! I think I am offically done with RAC now.  I am just tired , aggrovated and too stressed to deal with anything!!  I have been a costumer for years, yes, I have been late several times on my payments, yes, but late not non payment, I mean anyone with a television knows the economy sucks right now, everyone around the world is losing everything. It is so sad. I have lost income, had my pay lowered and now am dealing with hostile IHSS (my boss) who never seems to get my timesheet in on time, and making my check never depostited on time, resulting in me being late on everything! From electric bills, to mortgage and to rent a center. however my car dealer understands , my mortgage company understands, the electric company understand, but RENT A CENTER don't??? WTF?? I mean all the companies know that yes I may be late, but I pay, I always pay, I can't fix the California budget, I can't fix when my check gets deposited but I also can't take the constant calls, and threats to come and re-po my bed and couches just because I may be 5-10 past due. I mean if they were worried about coustomer loyality in these hard times, you would think they would be a little more lieant. I have spent well over $10,000.00 at RAC and keep coming back, that is what you call a loyal coustomer right? Then why would you keep bugging them when they are late, obviously we know when we are late, obviously we too are stressed out when we are late, but really, I am just tired of the "well have to send someone over there" What? Do you see them repoing my car because I am 10 days late, that is worth over $15.000.00 Do you see them foreclosing my home because I am late? That is worth over $700,000.00? NO!! BECAUSE THEY KNOW I ALWAYS PAY EVEN IF I AM LATE SOMETIMES! I AM HONEST, I AM LOYAL AND I ALWAYS PAY!! CORRECT? YOU WOULD THINK THAT IF SOMEONE HAS SPENT OVER 10 GRAND AT YOUR COMPANY , THEY WOULD CONTINUE TO COME BACK THAT IS WHAT YOU WANT?  However I can honestly say, when I do my taxes this year, I am paying off my RAC account, and I will not be back, nor will I recommend it to anyone.. I will actually make sure I stop people from going if I continue to get treated the way I am. I think making phone calls over and over again is harrasing no matter what dumb policy there is, maybe that should be changed, however unless it is a new client and they are behind severly, unless they have no prior repour with you or the company then yes, you should call them and make sure you get your payment. But I have noticed the more I buy the longer I continue to stay a coustomer, the worse the harrasement gets. I mean you can threaten me about losing your job, coming to my house, managment calling me , till you turn green, if I don't have it at the moment I don't have it, you know I will come through. However some circumstances are different with different people, not that that matters, but just sometimes you need to give a little to get a little.  I don't know what more to do.. I try to be calm, and polite, I try to explain when I can, I try to do what ever I can to not become behind, but d**n it, I am a good coustomer, I have reffered people, I have had the highest respect for most of the employess, but d**n it anyone who lives in CA should know things are tough, tougher for the elderly and disabled, because the govenor took $$ away from them first. Well think I am terminally ill, and have four special needs children ,  that would make anyone who knows politics know that my family was the "STRONGEST" hit by all the cuts not by choice. We have no choose to fall behind, the Govenor took money from us, so he can buy himself fancy stuff, so he can give cash for clunkers, and stupid stuff that makes no sense. So d**n it, give a person a break, be understanding, have a heart, because when it comes to coustomer service you need to understand, you need to sympathize with people who are loyals situation, you need to implement new repour. Maybe be a little morel leint with people who yes have been late, but also have spent thousands of dollars at your company. If a car dealer and a mortgage company can give you 30 days, before they start breathing down your neck maybe this company should think the same way, not for new clients, but for returning ones.

     I mean I have been understanding to a point when my stuff didn't work. I lost my dreyer, because no one fixed it, they just gave me a used one and never brought mine back, my frig didn't work they didn't fix it they brought me a used one again and never brought the original back, 3 laptops didn't work and I got stuck with another used one, My 3rd couch was broke in one day I waited months to get it fixed , my bed didn't have rails and I waited for them , my dressor mirror doesn't have  a screw and still don't, yet I still pay, I mean if it was a rental like a home, wouldn't you deduct from your rent for stuff that didn't work. Besides I don't really know If I paid off on the "new" items that were never brought back or if I actually got to pay less for the "used" items they replaced them with!!!  So you know I mean tract records right? Like my sons PSP, battery died two months later!!! Another thing!! I just don't know how much more I can take. I am not going to attack anyone personally, I like them 90% of the time, but I don't deal well with people who are only nice when you pay!!! I too want some loyality.. Right give what you take??

Oh yeah and for the annonymouse guy who wrote in all caps. you have probably already been fired so what ever!!! I can state actual laws that totally undermine your statements, because when it comes down to it, you can have as many "rules" as you want but they still have to fall into California Laws.... so blah blah blah....

What the hell are you talking about? I certainly hope that you are not a RAC employee throwing private customer info around in an effort to make the customer look bad. It had the opposite effect. Now, get off your power trip, tuck your balls back between your legs and ask God for a little courage so maybe one day you can talk s**t and be man enough to use your name. Anonymous in los angeles should've been wuss in los angeles.

GET YOUR RENTAL AGREEMENT AND READ THE SECTION TITLED LIABILITY FOR LOSS OR DAMAGE. THEN GO DOWN AND READ THE SECTION WHERE IT SAYS OUR RIGHTS TO TAKE POSSESSION.

JUST BECAUSE YOU FEEL YOUVE PAID ALOT OF MONEY INTO AN ITEM DOESNT MEAN THAT YOUR ENTITLED TO STOP PAYING FOR IT AND KEEP IT. YOU HAD YOUR OPPORTUNITY TO PAY OF THE TV AT A FAIR VALUE WHICH IS YOUR 90 DAYS SAME AS CASH. YOU MOST LIKELY PASSED IT WHICH MOST CUSTOMERS DO AND NOW YOU WANT TO COMPLAIN ABOUT HOW YOUR PAYING TOO MUCH FOR A TV. AFTER YOUR 90 DAYS EXPIRES YOU STARTED PAYING RENTAL FEES. LET ME BREAK THIS DOWN FOR YOU. ALSO, WE DONT HAVE A GRACE PERIOD.ONCE YOUR DUE DATE COMES YOU MUST PAY TO REINSTATE YOUR CONTRACT.

90 DAYS SAME AS CASH IS $1000
RENTAL FEES $1200
TOTAL TERM AMOUNT $2200
WEEKLY PAYMENT $29.99

YOUR PAYING 29.99 A WEEK ALL OF THIS GOES DIRECTLY TOWARDS THE PURCHASE OF YOUR ITEM BEFORE 90 DAYS AFTER 90 DAYS ABOUT APPX $18 GOES TOWARDS RENTAL FEES AND $12 TOWARDS THE PURCHASE OF YOUR ITEM. DONT GET MAD AT RENT A CENTER BECAUSE WERE DOING OUR JOB BECAUSE YOU DECIDED TO BE A LAZY PAYER AND SKIP OUT ON YOUR PAYMENT BECAUSE YOU FEEL YOU PAID TOO MUCH. WE ARE NOT A COLLECTION AGENCY SO DIFFERENT RULES APPLY WHAT YOU THINK YOU KNOW ABOUT CALIFORNIA LAW IN REGARDS TO COLLECTIONS IS NOT ACCURATE WHEN IT COMES TO RENT TO OWN. YOU CANT AFFORD YOU GIVE IT BACK. RENT TO OWN...YOU HAVE OPTIONS. THE BUSINESS IS THE NAME IN ITSELF R-E-N-T T-O O-W-N. YOU DONT OWN IT UNTIL WE GIVE YOU THAT PRETTY LITTLE CERTIFICATE UNTIL THEN ITS RAC PROPERTY AND IF YOU STOP PAYING FOR IT OR GO PAST DO WE HAVE EVERY RIGHT TO COLLECT NOW WHEN I SAY THAT I MEAN WITH PROPER POLICIES AND PROCEDURES.

Misty,

RAC truly appreciates your patronage and your loyalty. There are a few things you need to know before you just decide to be angry and never go back and tell the world how awful it is.

You said yourself that you've been a customer for 5 years and this is the first bad experience you've had. That's a pretty good track record if you ask me. Even the best customer service places have bad days and for you to only have 1 bad experience in 5 years, that's phenomenal. I want to say that firstly, RAC "harassing you" has nothing to do with the fact that you're terminally ill. Please don't make it out like RAC "hires employees to harass terminally ill people." It's not like that, and it's not about that, so don't ruin your credibility by making that claim.

Procedure is as follows for a Rent A Center employee. We are trained to call twice a day (or until we reach contact) starting the day a person is due. Once in the morning, once at night... or once in the afternoon, once at night. The problem you ran into is very common. We are taught that you handle each account on a person-by-person basis, but when you're new, you're also keen on "following the book by the letter". The new people don't understand who to be understanding with and who to be firm with. I just had this problem myself about 6 months ago. John and Juan know you. They know your account history and it may state that you've been late 30 times in 5 years, but they know you and they know how to handle your account. The new kids don't get the scoop on how to handle specific customers. They SHOULD be smart enough (like I was) to ask the veterans about each account before calling so they would know how to handle you. They clearly didn't and that truly is their mistake. However, I ask only that you be a little understanding...

RAC appreciates you as a customer and John and Juan know you very well from what you say. Perhaps you should talk to one of those two gentlemen and let them settle the problem with Shawn. He clearly needs to be 1)written up for his complete disregard of your account status and your past patronage and history and 2)explained the policy for handling customers such as yourself.

I apologize on behalf of my co-workers, and I ask that out of 5 years of great customer service, you don't allow one new kid to ruin your experience. SImply talk to John or Juan and they'll take care of you. Hopefully this helps shed a little light on the topic.

Joshua George
RAC Acceptance
Sales Manager
Gastonia, NC 28056

Misty,

RAC truly appreciates your patronage and your loyalty. There are a few things you need to know before you just decide to be angry and never go back and tell the world how awful it is.

You said yourself that you've been a customer for 5 years and this is the first bad experience you've had. That's a pretty good track record if you ask me. Even the best customer service places have bad days and for you to only have 1 bad experience in 5 years, that's phenomenal. I want to say that firstly, RAC "harassing you" has nothing to do with the fact that you're terminally ill. Please don't make it out like RAC "hires employees to harass terminally ill people." It's not like that, and it's not about that, so don't ruin your credibility by making that claim.

Procedure is as follows for a Rent A Center employee. We are trained to call twice a day (or until we reach contact) starting the day a person is due. Once in the morning, once at night... or once in the afternoon, once at night. The problem you ran into is very common. We are taught that you handle each account on a person-by-person basis, but when you're new, you're also keen on "following the book by the letter". The new people don't understand who to be understanding with and who to be firm with. I just had this problem myself about 6 months ago. John and Juan know you. They know your account history and it may state that you've been late 30 times in 5 years, but they know you and they know how to handle your account. The new kids don't get the scoop on how to handle specific customers. They SHOULD be smart enough (like I was) to ask the veterans about each account before calling so they would know how to handle you. They clearly didn't and that truly is their mistake. However, I ask only that you be a little understanding...

RAC appreciates you as a customer and John and Juan know you very well from what you say. Perhaps you should talk to one of those two gentlemen and let them settle the problem with Shawn. He clearly needs to be 1)written up for his complete disregard of your account status and your past patronage and history and 2)explained the policy for handling customers such as yourself.

I apologize on behalf of my co-workers, and I ask that out of 5 years of great customer service, you don't allow one new kid to ruin your experience. SImply talk to John or Juan and they'll take care of you. Hopefully this helps shed a little light on the topic.

Joshua George
RAC Acceptance
Sales Manager
Gastonia, NC 28056

Misty,

RAC truly appreciates your patronage and your loyalty. There are a few things you need to know before you just decide to be angry and never go back and tell the world how awful it is.

You said yourself that you've been a customer for 5 years and this is the first bad experience you've had. That's a pretty good track record if you ask me. Even the best customer service places have bad days and for you to only have 1 bad experience in 5 years, that's phenomenal. I want to say that firstly, RAC "harassing you" has nothing to do with the fact that you're terminally ill. Please don't make it out like RAC "hires employees to harass terminally ill people." It's not like that, and it's not about that, so don't ruin your credibility by making that claim.

Procedure is as follows for a Rent A Center employee. We are trained to call twice a day (or until we reach contact) starting the day a person is due. Once in the morning, once at night... or once in the afternoon, once at night. The problem you ran into is very common. We are taught that you handle each account on a person-by-person basis, but when you're new, you're also keen on "following the book by the letter". The new people don't understand who to be understanding with and who to be firm with. I just had this problem myself about 6 months ago. John and Juan know you. They know your account history and it may state that you've been late 30 times in 5 years, but they know you and they know how to handle your account. The new kids don't get the scoop on how to handle specific customers. They SHOULD be smart enough (like I was) to ask the veterans about each account before calling so they would know how to handle you. They clearly didn't and that truly is their mistake. However, I ask only that you be a little understanding...

RAC appreciates you as a customer and John and Juan know you very well from what you say. Perhaps you should talk to one of those two gentlemen and let them settle the problem with Shawn. He clearly needs to be 1)written up for his complete disregard of your account status and your past patronage and history and 2)explained the policy for handling customers such as yourself.

I apologize on behalf of my co-workers, and I ask that out of 5 years of great customer service, you don't allow one new kid to ruin your experience. SImply talk to John or Juan and they'll take care of you. Hopefully this helps shed a little light on the topic.

Joshua George
RAC Acceptance
Sales Manager
Gastonia, NC 28056

Misty,

RAC truly appreciates your patronage and your loyalty. There are a few things you need to know before you just decide to be angry and never go back and tell the world how awful it is.

You said yourself that you've been a customer for 5 years and this is the first bad experience you've had. That's a pretty good track record if you ask me. Even the best customer service places have bad days and for you to only have 1 bad experience in 5 years, that's phenomenal. I want to say that firstly, RAC "harassing you" has nothing to do with the fact that you're terminally ill. Please don't make it out like RAC "hires employees to harass terminally ill people." It's not like that, and it's not about that, so don't ruin your credibility by making that claim.

Procedure is as follows for a Rent A Center employee. We are trained to call twice a day (or until we reach contact) starting the day a person is due. Once in the morning, once at night... or once in the afternoon, once at night. The problem you ran into is very common. We are taught that you handle each account on a person-by-person basis, but when you're new, you're also keen on "following the book by the letter". The new people don't understand who to be understanding with and who to be firm with. I just had this problem myself about 6 months ago. John and Juan know you. They know your account history and it may state that you've been late 30 times in 5 years, but they know you and they know how to handle your account. The new kids don't get the scoop on how to handle specific customers. They SHOULD be smart enough (like I was) to ask the veterans about each account before calling so they would know how to handle you. They clearly didn't and that truly is their mistake. However, I ask only that you be a little understanding...

RAC appreciates you as a customer and John and Juan know you very well from what you say. Perhaps you should talk to one of those two gentlemen and let them settle the problem with Shawn. He clearly needs to be 1)written up for his complete disregard of your account status and your past patronage and history and 2)explained the policy for handling customers such as yourself.

I apologize on behalf of my co-workers, and I ask that out of 5 years of great customer service, you don't allow one new kid to ruin your experience. SImply talk to John or Juan and they'll take care of you. Hopefully this helps shed a little light on the topic.

Joshua George
RAC Acceptance
Sales Manager
Gastonia, NC 28056