Complaint Review: Rent A Center (RAC) Waianae, Hi. - Waianae Hawaii
- Rent A Center (RAC) Waianae, Hi. 86-078 FARRINGTON HWY. Ste. 105 Waianae, Hawaii United States of America
- Phone: 696-7368
- Web:
- Category: Rental Stores
Rent A Center ,RAC, Waianae, Hawaii. Unsanitary! Waianae, Hawaii
*UPDATE Employee: Hi- I work at RAC
*UPDATE Employee: I also work at RAC...
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You should know:
RAC Waianae, does not take measures to (sanitized/disinfect) any of it's furniture before the next sale/rental/delivery. The most we do is wipe the dust/dirt from appliances and hardwood, but when it comes to fabric items such as couches/chairs/mattresses, we basically just dust them off by hand or give it a quick vacuum.
If a customer should call and complain about finding bed bugs in the merchandise they receive from RAC Waianae, all representatives have been trained to deny any possibility of having gotten them from RAC Waianae. As a matter of fact, we have been trained by our store manager, to insist that the customer already had bed bugs in their home, which must have then transferred to the merchandise. We are instructed to forward all calls/concerns regarding bed bugs to our store manager (who is very manipulative), will ultimately persuade the customer into accepting responsibility for having bed bugs!
Before you decide to rent or purchase any furniture from RAC Waianae, ask if the merchandise has been (sanitized/disinfected), not cleaned but (sanitized/disinfected)! Ask to see what chemicals if any had been used. Ask to see the actual purchased product with printed label not some concoction mixed in a bottle. At the very least, ask the rep to demonstrate (sanitation/disinfection process)After all it is for your health and your right!
Many customers ask if they can remove the plastic sheeting from the mattresses we deliver and we tell them it shouldn't be removed but "what we don't know won't hurt us!"
I guess it's become an RAC mentality so take this to heart if you are or are considering becoming a patron of RAC Waianae..."what you don't know, won't hurt you!"
This report was posted on Ripoff Report on 01/17/2013 05:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center-rac-waianae-hi/waianae-hawaii-96792/rent-a-center-rac-waianae-hawaii-unsanitary-waianae-hawaii-998783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Hi- I work at RAC
AUTHOR: JanaReed - (United States of America)
SUBMITTED: Tuesday, January 22, 2013
Hi I also work at Rent-A-Center and what youve described is absolutely against our policies. I know that the Coworker Relations team would be very interested in hearing about this so that they can do whats necessary to address the issue. Could you please give them a call at 1-800-675-0825 so that they can discuss this further with you? Thanks.

#1 UPDATE Employee
I also work at RAC...
AUTHOR: RAChelp - (USA)
SUBMITTED: Tuesday, January 22, 2013
Hi I also work at Rent-A-Center and what youve described is absolutely against our policies. I know that the Coworker Relations team would be very interested in hearing about this so that they can do whats necessary to address the issue. Could you please give them a call at 1-800-675-0825 so that they can discuss this further with you? Thanks.


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