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Report: #988734

Complaint Review: Reservation Rewards - Stamford Connecticut

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  • Updated:
  • Reported By: nj1234 — South Orange New Jersey United States of America
  • Author Not Confirmed What's this?
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  • Reservation Rewards Stamford, Connecticut United States of America

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I am another victim of this scam. I discovered that Reservation Rewards is charging my credit card $12 monthly, at least since January 2010.  It is about $432 till December 2012.  I never authorized any membership to Reservation Rewards.  I will call them on Monday to see if they return my money.

After searching through Google, it appears that this scam is going on for a while. This site (Ripoff Report) has recorded over 800 complains starting at least from 2005. I also saw a posting that Connecticut Attorney General Richard Blumenthal's office has launched an investigation into controversial Webloyalty.com in March 2009. But it seems the investigation went no where. Now Webloyalty.com is doing very good business. Their website lists 3 US offices and 3 international offices at Spain, England and France. Does anybody got back their money when they realized that they have been duped?

This report was posted on Ripoff Report on 12/29/2012 06:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reservation-rewards/stamford-connecticut-06905/reservation-rewards-webloyalty-scam-stamford-connecticut-988734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 UPDATE EX-employee responds

Webloyalty Partners

AUTHOR: salli58 - (United States of America)

POSTED: Sunday, December 30, 2012

I worked at webloyalty. I am all too familiar with the complaints consumers have. I also know how people inadvertently sign up for the programs webloyalty offers. Partner sites such as, Fandango, 1-800-flowers, Posters.com, have an offer for $10 back, or a discount on your next purchase. When people accept the offer, they are then prompted to enter their email address twice, thereby authorizing webloyalty to bill them monthly (or annually). When I worked there several programs were available, and different sites were affiliated with different programs. I do understand your frustration. For those of us who took (and are still taking) countless calls a day, it's a nightmare to deal with consumers who act as though we personally "ripped them off". It's hard to fathom how one can let three years of charges go unnoticed, and then expect a refund. I maintain that before clicking on anything, or signing anything, read the content in its entirety. You'll get your money back, but only after the employee reads their entire script. Please don't take it out on them. It's difficult for some people to spend their entire work day being yelled at, through no fault of their own. I'm not trying to be a jerk, I just wanted to present the other side of the coin. Happy New Year!

http://consumerist.com/2009/11/18/88-big-sites-earning-millions-from-webloyalty-scam/

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#3 UPDATE EX-employee responds

Webloyalty Partners

AUTHOR: salli58 - (United States of America)

POSTED: Sunday, December 30, 2012

I worked at webloyalty. I am all too familiar with the complaints consumers have. I also know how people inadvertently sign up for the programs webloyalty offers. Partner sites such as, Fandango, 1-800-flowers, Posters.com, have an offer for $10 back, or a discount on your next purchase. When people accept the offer, they are then prompted to enter their email address twice, thereby authorizing webloyalty to bill them monthly (or annually). When I worked there several programs were available, and different sites were affiliated with different programs. I do understand your frustration. For those of us who took (and are still taking) countless calls a day, it's a nightmare to deal with consumers who act as though we personally "ripped them off". It's hard to fathom how one can let three years of charges go unnoticed, and then expect a refund. I maintain that before clicking on anything, or signing anything, read the content in its entirety. You'll get your money back, but only after the employee reads their entire script. Please don't take it out on them. It's difficult for some people to spend their entire work day being yelled at, through no fault of their own. I'm not trying to be a jerk, I just wanted to present the other side of the coin. Happy New Year!

http://consumerist.com/2009/11/18/88-big-sites-earning-millions-from-webloyalty-scam/

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#2 Author of original report

Webloyalty

AUTHOR: nj1234 - (United States of America)

POSTED: Sunday, December 30, 2012

I never became a member of Reservation Rewards, but have been charged membership fees. It is absurd that I will put my email, or give consent for charging my credit card $12 monthly fees for petty coupons. It is well known that Webloyalty.com unscrupulously collect these memberships by creating intentional confusion to trap the members.  As long as the members do not notice, they make money. 

It is not just me, there are already  1196 complaints with BBB in last 3 years and 123 closed in last 12 months. These numbers pretty much says the reputation of Webloyalty.com.  Please don't advise us on our responsibility to check credit card statements. It is like saying Webloyalty.com has every right to steal or pick-pocket if their customers are not careful enough.  What a robust business model!

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#1 UPDATE EX-employee responds

Fine Print

AUTHOR: salli58 - (United States of America)

POSTED: Sunday, December 30, 2012

Webloyalty is not a scam. People fail to read the fine print when responding to internet offers, and then become angry when they realize they have been charged for something they don't recall authorizing. You are prompted to enter your email address twice to complete an offer, which could be cash back, or a discount on a future purchase. People need to read offers in their entirety, before entering their personal information. It would also behoove one to carefully check their credit card statement each month. 

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