Residential RealEstate Review, Inc rrreview , rrreview.com Non Paying BPO Company Been over a year Salt Lake City Utah

I've been doing appraisals with RRR for a year.  I've always been paid within a month.  If you haven't been paid it's an honest error.

If anyone is not receiving their payment from RRR it is merely an honest mistake.  I have worked for the company for over 10 years.  They pay and they are honest.  

They do pay eventually but not quickly.  They typically pay 3-5 weeks after report delivery for an appraisal.  But their service reps are all located in India and they are very bad.  Their English is poor, they are almost impossible to understand on the phone and their voice mails are completely incoherent, and they have no real knowledge of real estate.  They hire them because they don't have to pay them very much.  They claim that if you call the main number and ask for am American service rep, the Indians will transfer you but the Indians will always find an excuse why they can't transfer you -- always!!! 

I am not against hiring Indians or other off shore service reps but they should have a good command of the English language and have a good knowlege of the product they are representing.  These people have no real estate knowledge and know absolutely no real estate terminology.  Conversations with them are incoherent and babbling.  There are much better companies to work with and hire for your real estate needs.  These people offer very poor customer service.

I have done hundreds of BPOs for RRReview over the last six years-or-so and they always pay within thirty days. Typical turn-around is just 3 weeks from completion. Their employees (wherever they are located) are always very polite and easy to work with in obtaining additional information required to complete orders.