Resortcom and Villa del Palmar Sales Department is impossible to deal with in trying to use a vacation we purchased from them. San Diego California

My wife and I are owners of another timeshare through Hilton Grand Vacations Club (have been for over a decade).  However, we regularly travel to Cabo San Lucas, Mexico, so we attended a presentation and purchase a week at Villa del Palmar in Cabo.  Not long after our most recent visit, we received a call from Resortcom (thought it was the same people from whom we had purchased our timeshare but now being told it is separate sales group, department, third party, etc).  We were offered 6 days / 5 nights for $249.  We have received similar offers from Hilton Grand Vacations Club throughout the years for promotions, owner update presentations, etc.  In fact we have family members who are owners with Worldmark/Trendwest and Marriott and they have taken advantage of similar offers. We are always able to book alone or in conjunction with a vacation using our normal points.  This very specific point was never discussed during the call when my wife agreed to pay the $249 for this offer.  We have been involved in this process long enough that we would have never agreed to the requirements that they are now trowing at us.

The trouble started when we went to book our next trip to Mexico later this year.  We called to set up a room for my family. We were going to use our annual points for a 2 bedroom (which we have easily and successfully booked). We decided that we would use the promotional offer (purchased from sales group for $249) for either my wife and I or my daughter and her boyfriend. We were then told that this was not possible to use the $249 special we had purchased for family members. We were told that this has to be used to bring another couple who might be interested in a presentation and potential purchase.  Once again, this was not made clear during the purchase or we never would have agreed to this. 

We have now had multiple conversations with the sales department to try and accommodate their "ever changing" requirements for this promotional stay. My daughter and her boyfriend (both employed in Management in their current positions - one with a college degree and the other  working toward a college degree) were not able to use the promotional week because they did not live together. My daughter recently received a promotion and that has been solved as her new position will result in her moving in to the new home her boyfriend just purchased. Now we are being told that there is a minimum income requirement. Combined, they make well over this requirment ($50k+) but now they say that it has to be just his income (he is in mid 30's and my daughter is in late 20's).  They are both gainfully employed in management with their employers, living together, college-educated but somehow this is not good enough.

My wife and I purchased a very small (bi-annual) points package with Hilton Grand Vacations Club over a decade ago and then upgraded at regular intervals.  This was usually due to promotional offers that our family was able to enjoy over the years......without ridiculous conditions or limitations........ever.  I have confirmed with family members that this was their experience as they built their timeshare ownership with Marriott and Wordlmark/Trendwest. 

Bottom line is that we have been dealing with this sales department and their continued objections to our attempts to use the promotional offer that we purchased. Again, our dealings with the regular timeshare representatives have been great and this includes finding a week later this year to use our 2014 points on a vacation in Cabo. We are still awaiting the next "reason or limitation" that the Sales Dept will come up with to deny our request to use this promotional time that we purchased. All they had to do was let us use it and my daughter and her boyfriend are perfectly okay going through a presentation (just like my wife and I did over a decade ago with numerous companies before settling on Hilton Grand Vacations Club).   Who knows, if treated like we were with Hilton, maybe they might even decide to purchase.  WE have gotten the run around, had calls mysteriously dropped, been given new "requirements" and bounced around so many times that we are almost ready to give up on this $249. 

I have reached out to the Corporate Office one last time and await a call from a Supervisor to see what they can do to try and resolve.  I understand that this may be another department or third party sales company, but I do not differentiate in my displeasure.  If not resolved, we will still go to CAbo later this year, and I cannot wait to tell all of my new friends about my experience.