Complaint Review: Resume-Now
Resume-Now LiveCareer Horrible Resume Experience, ignored cancellation failed cancellation, ignored requests, bad resume format San Francisco Internet
*Author of original report: Chat
*Consumer Comment: Not able to end subscription online
*Author of original report: Except when you ignore emails
*REBUTTAL Owner of company: Response to customers complaint
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On April 24th, I built a resume on Resume-Now (mistake 1). After spending hours working on it, I learned I had to pay $1.95 to download my resume or print ir. So I paid for the trial (mistake 2) and immediately regretted it. When I downloaded my resume (as both a word document and a pdf) the bullets did not line up accurately. So I removed the bullets, and then the dates where not lined up accurately and random numbers were printed in a column next to my job descriptions. I ended up having to scrap the work I had done on Resume-Now and rewrite my resume on my own because I was attending a job fair on April 25th. At that time (late night April 24th) I filled out a customer service form on their website (mistake 3) and complained that the resume created on their site was garbage and described the formatting issues I had. I requested they cancel my account AND refund my $1.95 since they provided no services to earn payment.
I was busy on April 25th at my job fair and on April 26th I was moving into my new house. I've been very busy and did not realize that I never got a response from Resume-Now until I noticed a hold on my credit card. I immediately contacted customer servcoutn ice and they finally cancelled my account (effective June 5th) However, my $39.80 payment was to cover multiple months. I requested they refund my payment because you can see I have not logged into my account since the failed resume writing attempt and email sent out on April 24th. However, they refused to refund my payment. I paid for services that were not rendered and will continue to fight for reimbursement or file a claim with my creditor.
Please be warned that services Resume-Now offers is useless and they are absolutely a scam.
This report was posted on Ripoff Report on 05/11/2016 09:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/resume-now/internet/resume-now-livecareer-horrible-resume-experience-ignored-cancellation-failed-cancellatio-1305085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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