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Report: #1324555

Complaint Review: Revi Spa (Ryan) - Internet

  • Submitted:
  • Updated:
  • Reported By: John — New York New York USA
  • Author Confirmed What's this?
  • Why?
  • Revi Spa (Ryan) Internet USA

Revi Spa Revi spa serum Revispa rapid repair face cream Pretends to be Amazon BUT IS SCAM auto-ship scheme DO NOT RESPOND!! Internet

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SCAM WARNING - CHEAP OFFER FOR SO-CALLED BEAUTY PRODUCTS —THEN WATCH OUT!

Revi Spa uses deceptive Amazon-spoofing tactics for email marketing The initial email you receive will LOOK LIKE it comes from Amazon but it is not. The Revi Spa products are NOT EVEN AVAILABLE on Amazon. The company is in no way involved with Amazon. It is a scam operation.

It will start with an email like this:

FROM: Orders  (click on this and it is from info@winonamazon.com that website has NOTHING TO DO WITH Amazon

Subject line: Your recent order of Amazon

Email continues with $10 offer of two beauty products (Revi Spa eye serum and Revi Spa face cream.) At bottom of email is link to Amazon.com and Amazon's slogan: Earth's Biggest Selection. At a quick glance the email does appear to be a promotional offer from Amazon. But that is A LIE.

IMPORTANT: The email DOES NOT TELL YOU this is a trial offer and that if you don't CANCEL within 14 days they will auto-ship same two items again one month from date of first order and charge your credit card for their full price of $189.90. (The products are not even worth $10, making this an outrageous ripoff.)

Foolishly, I ordered the $10 promotion products and one week later received a plain unmarked cardboard box containing two unlabeled products. (The jar of face cream arrived with a dented cap.) The shipping box did not include anything printed on paper, no brochure or user instructions. The Terms & Conditions of their flim-flam trial offer were not included.

Not being aware I had to cancel anything, I did nothing. My wife, who knows beauty products, was not impressed with products so did not use them

Then, two weeks later I got an email saying they had shipped my next order of products. However, there was no mention of charging my account. I immediately wrote a return email to company (Ryan) and said DO NOT SHIP and DO NOT CHARGE. 

Immediately got this email:

Ryan replied:

John,

We have cancelled any future orders from being sent out.

The trial Terms and Conditions that must be agreed to before placing an order state that you have 14 days from the order date to try the product and if you cancel within that 14 day period you would be billed nothing further. We did not receive your cancellation request so we charged the full price 14 days later as agreed to by the Terms and Conditions and then shipped out a new shipment 30 days later as part of the auto shipment program that ships you out a new product very 30 days after your trial has ended.

You can see the full Terms and Conditions by clicking the Terms and Conditions link at the website or on the order confirmation page.

Thank you for contacting Customer Support,

ReviSpa

 I RESPONDED THAT DIDN’T ORDER PRODUCT—AND DID NOT WANT TO BE BILLED FOR ANY PRODUCT SHIPPED—INCLUDING THE CURRENT SHIPMENT.

RYAN REPLIED BY SAYING—ESSENTIALLY... THE "INVISIBLE" TERMS & CONDITIONS SHOULD HAVE MADE ME AWARE OF THE CON GAME THEY WERE PLAYING

At this point I checked with my bank and Revi Spa had debited my account for $189.90 prior to sending me the shipping email.

I called Amazon custormer support and they explained that this was an "Amazon-spoofing email scam." I forwarded the complete file of email exchanges to Amazon Security and hope they can track these Internet Buzzards down.

In summation: STAY AWAY -- LOUSY PRODUCTS and a SCAM AUT0-SHIP marketing scheme.

This report was posted on Ripoff Report on 08/25/2016 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/revi-spa-ryan/internet/revi-spa-revi-spa-serum-revispa-rapid-repair-face-cream-pretends-to-be-amazon-but-is-scam-1324555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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