Revita Youth Misleading link, Misleading trial period, won't refund my money Internet

12/24/16- while on Facebook, I clicked on an ad that stated this skin product was so great that all the Sharks from Shark Tank bought into it.  I was brought to a page that showed that you could order a trial of Revita Youth Eye Serum for just the $5.94 cost of shipping.  I assumed it was the product from Shark Tank.  The ad said all you needed to pay for was shipping.  I did not see anything that said it was a 14 day trial and that you would need to cancel within 14 days or else you will be charged full price for the trial product.  I purchased the Revita Youth Eye Serum.  Shortly after the purchase, I had an alert from my credit card company asking me if I authorized a $4.94 payment to Revita Youth.  I assumed the charge was the Serum, so I said I did authorize the purchase.

I placed my order on 12/24/16.  Due to the Christmas holiday, I did not receive my product until 12/28/16.  When the package arrived there were 2 products- the Revita Youth Eye Serum and the Revita Youth Eye Cream.  I wasn’t sure why I received two products.  I thought there may have been a special promotion for the eye cream.  There was no paperwork or invoice in the package; just the products. 

I tried the eye serum for several days and saw no immediate results.  I went online to google Revita Youth to review their claims of this product and found a lot of links to Scams associated with Revita Youth.  I read a few links and saw that many people wound up getting charged full price for the product if they didn’t cancel within 14 days.  So on January 9^th I called to cancel.  I called Revita Youth and spoke with Natalie, Agent #337 and I told her I wanted to cancel.  At no time did she tell me that I would be charged full price for the items.  She offered me the products at half price, but I thought she meant for future products, so I declined.

When my credit card bill arrived, I saw that I was charged for two shipments; one for $4.94 and one for $5.94 AND I was billed $89.97 for the eye cream and $85.94 for the eye serum.  I called Revita Youth and spoke to Christine, Agent #73 and explained that I was charged for the two products.  She told me that I cancelled outside of the 14 day trial period.   I told her that I didn’t get the product until 12/28/16 and that I did cancel within the 14 day trial period.  Christine told me that the 14 days starts when you place the order, not when you actually receive the product.   She said that information was on their website, but again it was not information that I saw when placing the order.  She told me that there was nothing she could do for me.

I contacted my credit card company to put a stop to the payment.  They conferenced me in with an agency from Revita Youth who once again said they would not refund my money.

I have several issues regarding this transaction:

1. The initial reason I clicked on the website was the false information that this product was one that all the Sharks from Shark Tank invested in

2. When you place the order for the trial product, you do not see the information about the 14 day trial period.

3. The product arrives with no paperwork or invoice; just the products

4. They calculate the 14 day trial from the date the product was ordered, not when it was delivered.  This does not give you the 14 days to actually try the product

5. Multiple similar complaints about their business practice and refusal to refund the money