Revitify Do not purchase! St. Petersburg Florida Internet

I received an email touting a new serum based facial product for fine lines, etc.  

I ordered the sample for a 14 Day trial on the 6th of October - I received on the 9th of October, on the 10th of October I called the number listed on the packing slip and got a FAX ring, did it a second time, same results.  So I emailed the customer service addess listed advising them to cancel any future orders, I didn not like the product and would like an RMA# to return same. 

I followed up with an additional email on the 14th of October.  

On the 20th of October the company charged my bank account $98.41.  

I find this transaction on the 24th of October.  I again email the customer service with this problem.  

On the 29th of October I followup with a call to another phone number which was listed on my bank statement. 

I called the first time and spoke with a man, failed to get the name.  Who obviously could not help me.  He indicated that I had not contacted them to cancel, I rebutted with the dates of the emails sent within the 14 day trial.  He indicated that he could not refund nor could I return the product since it was opened.  I tell him that the brochure indicated a 30 return policy. 

I request a supervisor, he said he could connect me and the next sound I hear is a dial tone. 

I call back and get a girl and instead of going through the entire story again I request a supervisor immediately.  She had to have the story which I again told to her and then requested a supervisor again.  She said she would get one,  after a 5 minute hold she came back on the line with the statement that they were all too busy right now and could not help me.  I requested a call back at their convenience, and she said that could not be done since it was a call center and could not call out.  

I reinterated that I wanted a refund, since I did all that was expected of me and she said she could send me out some more product that I could share with friends or family.  Now why would I do that? I did not like the product so why would I give it to a friend?  

Their customer service is the usual reading from a script and cannot address issues that are not within that perimeter. 

I have now blasted every email address shown for this compay with the problem and guess what, still no response. 

L. Coleman