RewardZone USA, LLC took my personal information White Plains New York

I have completed all my required sign ups and they show up as completed on the reward USA page. I have submitted the form to claim my incentive on the sight. All I get is a pop up page saying thank you. I have not gotten any email response from them. I have repeatedly submitted inquires through the customer service page asking why, but have not received any response. The companies terms of service page states Once we have verified that you completed the requisite offers, we will send you a claim form via email or USPS if you prefer. Currently we use Adobe EchoSign to send our claim forms. Follow the instructions on the Claim Form. I would like reward zone USA to email me or snail mail me that form, or at least email me to let me know the reason for delay.