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Report: #1429025

Complaint Review: Reyes RV Rentals and Kimberly Frank - Canoga Park California

  • Submitted:
  • Updated:
  • Reported By: Coaches On Location, Inc — Farmingdale New York United States
  • Reyes RV Rentals and Kimberly Frank 8000 Deering Ave Canoga Park, California United States

Reyes RV Rentals and Kimberly Frank DBA Reyes Production Vehicles BREACH OF CONTRACT - GRAMMY AWARDS; ELTON JOHN EVENTS - MADISON SQUARE GARDEN NYC 1-27-18 Canoga Park California

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Reyes RV Rentals DBA Reyes Production Vehicles contacted my company Coaches On Location, Inc. to provide Luxury Motorhomes for artist preforming at the 60th Grammy Awards and the Elton John Tribute at Madison Square Garden in New York from January 27th thru January 30th, 2018.

An agreement was negotiated to provide five (5) Motorhomes with terms and conditions. We provided said Motorhomes according to the agreement which calls for any additional fees such as No Smoking Fees and generator use fees if electricity was not provided onsite, in addition to paying for any damage to the vehicles.

Reyes did not provide electricity onsite so according to the contract, each vehicle ran their generators so the A List artist would have power. Artist smoked in three (3) vehicles and one vehicle was damaged.

After the events were concluded, a final bill was generated and emailed to Kimberly Frank who signed the agreements for both events. The agreement calls for the final bill to be paid immediately.

Mrs. Frank ignored the first bill. A second bill was emailed asking when would we receive the final payment. Kimberly Frank indicated she needed to forward it to the Grammy Organization. This usually takes 24 to 48 hours to receive final payment because it is customary for the client to leave a credit card on file for the final bill.

About a week later Mrs. Frank created a bizarre dispute claiming we should not bill her for generator fees or No Smoking fees although she did not provide electricity and does not dispute the vehicles used their generators during each event and were smoked in. She then contacted MY vendors directly to attempt to circumvent our agreement and renegotiate the terms with MY vendors. Reyes DOES NOT have any agreement with my vendors and contacting them was inappropriate and highly unethical.

Kimberly Frank then threatened to reduce our contracted fees and pay them directly to my vendors although I have a separate agreement with my vendors who I already paid! This is highly inappropriate and as a result, Reyes has damaged my relationship with my vendors by getting them involved with our contract dispute.

We provided details and photos proving artist smoked in the vehicles, damage to one of the vehicles in addition to documenting the generator hours.  

Kimberly comes across as an upfront, honest and friendly person (which in my opinion she definitely is not) until she sees where she can take advantage of the situation. She is a very unethical person and buyers should beware of her!

As of this date, 2-13-18 we have not been paid according to our agreement.

This report was posted on Ripoff Report on 02/13/2018 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/reyes-rv-rentals-and-kimberly-frank/canoga-park-california-91304/reyes-rv-rentals-and-kimberly-frank-dba-reyes-production-vehicles-breach-of-contract-g-1429025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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