Reynolds Exteriors Inc Be very cautious with this company Virginia Beach, Virginia

I don't know of any kitchens, baths, attic office conversions, decks, patios, etc., that have roofs. None of my projects involve roofing....so, no I don't know any roofing contractors. Yes doctors refer patients everyday, but I've never heard of any that would tell a patient what the specialist would charge. I wouldn't ask any neighbor how much something cost. None of my neighbors have replaced a roof. Lot's have bought new vehicles recently, and soon I will do the same....but I'm not going over and asking what they paid. The internet, through good research provides enough information to have a very good idea what any consumer should expect to pay......just like with your roof.  I have checked again, and I recommend that you and eveyone that reads this, and would be considering a roof replacement, visit a free roofing calculator site, and within one minute they could have several estimates. Your roof estimate, based on the information you posted is still $12,000, and has never been between 6 and 7K.  

I don't think anyone really pays any attention to "rip-off reports" any longer. Most people have learned of the issues "rip off report" has had, and no longer have trust in the site as an accurate consumer protection source. I hope that is anyone is considering spending any money, they'll first do some research. It wouldn't matter who the company is.....but this one hasn't proven through your experience, or mine to be a "rip off".

Does the company that you work for only, and always sell it's products at just above cost?  

So none of your homeowner friends had any idea what a roof cost.  Now your telling us that you are in the home remodeling business and you had no idea what a roof should cost.   One would think that if you were really in the home remodeling business you might have an idea what roofing costs.  One would also think that if you were really in the home remodeling business, that you would know a few fellow contractors who did roofing.  But based on your own comments, you did not call on anyone you knew to quote your own roof.  That is kind of like a doctor who knows no other doctors.  Or an auto mechanic who knows no other mechanics that could work on his car.  

Your story gets more unbelievable everytime you post a comment.  Please keep the laughs coming and thanks for help keeping Reynolds near the top of the search engine listings.   Hopefully we are helping some other homeowners avoid the mistake of using Reynolds for roofing.

Not one of the people that shared Easter dinner with us had any clue what a roof would cost.......so yes, all were "clueless". I'd wager that the vast majority of homeowners are "clueless" when it comes to the costs of many home repair projects. Knowledge of these costs is something, that I'm confident, very few folks spend much time researching. They tend to learn when the time comes. I'd wager that anyone that reads our exchange couldn't have an accurate idea of what any company would charge to install a roof, and very few would have a clue what price they should expect. You obviously needed a roof, and did some research. It's funny, I've talked to a few roofing contractors in the recent past.....and told them that I had a 2,100 square foot ranch, and had prices between $6,000 and $8,000. Everyone of them said, it sounds like you've been given a quote only for materials.

I don't work for anyone, I'm self employed, and in the home remodeling business......and I really didn't have a clue......and why would I, since I don't do any roofing work? I researched extensively this time around. I checked with GAF, and listened to their advice. In fact, GAF informed me that I could install the roof myself, and provided I followed their prescribed installation guidelines I would be given a lifetime warranty. Now, because I'm not a "super contractor", there would be no additional installer warranty. But when I discovered that I would have to pay a contractor's set fee to insure against installer error, it just couldn't make any sense. Why pay a fee to the "elite" installer, to insure proper installation? 

You mentioned that you work for a paper company. Now when your company prices it's products does it only, and always offer the absolute lowest pricing? So, if I wanted to buy a small quanity of product, would my pricing be the same as someone that would purchase a much larger amount? If your company doesn't always sell at the absolute "rock bottom" price, don't you feel compelled to file a "rip-off report" against your employer? That would only seem reasonable....wouldn't you agree? If your company's pricing isn't 100% consistent, then aren't you preying on every customer that would be asked to pay less than the absolute lowest price?

I'm confident that Reynolds was the best choice for my roofing needs. Funny thing is, Reynolds didn't prove that they were the best choice, their competion proved it through lack of professionalism.

It's been my experience that whenever I've made a decision based solely on the lowest price, especially when it comes to home improvement, automobile service, hair cuts.....basically anything that's performed by a person, I am seldom completely satisfied, and seldom have I not had to invest additional money to have the job done right the second go around.

As far as your offer to meet......thanks but I'll pass. We've both existed this long without meeting, and I'm sure our lack of meeting won't impact our future. 

Sounds like your 8 homeowner couples are as clueless as you are.  Surely some of them must have had friends or neighbors that have had roofs replaced.  Do none of them ever tallk with firiends or neighbors about home repairs or recent experiences with local contractors?  Sadly it is people like this that keep predators like Reynolds, Paramount, and Melani Bros in business.

I work in logistics for the paper mill industry.  I don't have any close or casual aquaintences who work in the roofing busiess.   However, I do know many friends and neiigbors who have replaced roofs over the last 10 years.   Believe it or not, I talk to these people and ask questions.  Armed with this knowledge and my past personal experiences with HVAC, Window, Fencing, & Remodeling contractors, I had a pretty good idea what to expect before the first company showed up to quote my roof.

I HIGHLY suspect your work for Reynolds.  I would be happy to meet you in a public place to prove that I do not work for a competitor anyone in the roofing business.   Are you willing to do the same?  Somehow, I highly doubt it.  Until then, you need to get back to selling some siding, windorws. etc.

It's pretty much a waste of time....but I've got a few minutes to waste, so I'll waste it here.

When I first read your original post I appreciated that you were writing to protect other consumers from potential rip-offs. Now that I've read your post again, I'm convinced you are the real "rip-off".

You mentioned that you and your wife expected a price of around $12,000, but you also mentioned that you had received other estimates that were much lower. Why would anyone expect an estimate of $12,000 if they had other estimates that were much lower? How many wives, husbands, or average home owners have any idea how much a roof replacement should cost?

Over the Easter Holiday we had 8 couples over for dinner. All 8 are home owners. One of the wives commented on my new roof. Another said we are planning on replacing our roof in the near future, and then asked if it would be ok to ask how much we spent. I said absolutely yes, but before I tell you what we paid, I'd like to know what you think the cost should be. Sir......not one of the people had any idea what the cost should be. The numbers they shared were all over the place. But, in the end they all realized they had no way of knowing what a roof should cost. So to post that you and your wife expected a $12,000 estimate appears to be a complete fabrication......sorry, but that is my opinion, and it's supported by the fact that none of our dinner guests had any idea what a roof should cost.

You mentioned contractors other than Reynolds, which I have never heard of. But, this report was supposed to be directed at Reynolds. The comment about other unrelated contractors convinces me that you are in fact a competing contractor.

 When you refused to address the questions I asked in my last posting, but instead posted other complaints, I was convinced further that your "rip-off" report is fabricated. I basically called you a liar, and instead of proving that you were honest, you brought third party postings into the debate.

I'm convinced that you can get what you pay for if you do your homework. I'm convinced that if you don't do your homework, it's unlikely that what you pay for will perform in the manner in which you expected it to. My roof replacement prior to this last one was an expensive lesson in home improvement investment.

It really all boils down to making the right decision. I've learned that making a decision based on the lowest price is seldom the right decision, and almost always ends up being much more costly than if I had paid the right person to use the right products the first time. The roof I just replaced was much more costly than the roof I most recently had installed. It became very costly because the materials were improperly installed causing their pre-mature failure. If that roof had been installed properly a decade and a half ago, I wouldn't have needed to replace it, and I'd be money ahead. But, it cost me twice, and I'm way behind on the investment value. It will be impossible for me ever to experience an ROI that makes me whole.......simply because I invested 100% in a roof that only provided 50% service.

Reynolds price was not the highest of the three bids I received. Reynolds didn't pressure me into any decision to use them.....but they professionally made going with them the absolute best choice.

I read the posts that you brought into the debate. It seems that some people were upset because they were offered a lower price than the original price. This makes me scratch my head in disbelief. Why would any consumer be upset because they were offered a lower price? I went to the grocery store on Monday and bought a two liter Coke product at full price of $1.69. I went back on Thursday and that same product was advertised for .99 cents. I was ripped-off on Monday, wouldn't you agree? 

So should we not post rip-off reports each time a retailer takes an item off sale? 

I'm sorry, but I couldn't be more convinced that your complaint is a complete fabrication. Nor could I be more convinced that you are a competing contractor. 

I want waste my time or yours trying to convice you that I am not a competor or digrunted former employee.  I just did a quick google search and it seems numerous others had a Reynolds experience similar to mine.  As far as I'm concerned,the reviews speak for themselves.   Here are 10 reviews from 1 site:

Should be ZERO STARS!Provided byYP.comPosted byM109eron 03/24/2012Should be ZERO STARS!

DONT LET THESE CROOKS IN YOUR HOUSE!!

Read this before you waste your hard earned money and time.

They came knocking on my door about a week ago and I took the bait and set up an appointment with a salesman. So just a few days later the salesman comes into my house and shows me some big presentation and tells me all about the history of Reynold's Exterior. I will tell you that the salesman was very friendly and courteous, If I could remember his name I would post it. Anyways after I let him take some measurements he comes in and proceeds to quote me a price of more than $8,600 for my wood trim to be wrapped with PVC over aluminum. After telling him that was too much for me to spend he then lowered the price to something close to $7,600, which was still way too much for my wife and I to spend. He offered some financing (which I bet most would go for) but I didn't want a loan for this job.

So about a week goes by after kindly declining his offer and I get a phone call from Reynolds asking if it was possible for their VP to come out and meet my wife and I and take a look at what work I needed done and to make a great deal, so I thought. On the phone they mentioned possibly dropping the price by $3,000 or more and using my house for company marketing. Needless to say I agreed to meet with their VP. NOW PAY ATTENTION TO THIS. The VP show's up looking like Paulie Walnuts, from the Sopranos, flashing all his gold and perfectly combed hair. I let him in my house (HUGE MISTAKE) so we could listen to what was supposed to be his incredible deal. This guy sat at my kitchen table and insulted my house, telling my wife and I that our current trim was in ill repair and I really needed Reynolds Exterior's help to get my house looking nice again. After listening to him for about 10 minutes I wanted to ask him to leave but I was waiting for his offer. OK Here is comes. He proceeds to say that they could get my job done for approximately $6,500. Yep, thats not the $3,000 or more they told me over the phone. What a joke! So, after declining his offer, he then offers some financing once again, which I quickly responded with "No thank you". He then says something in the lines of, "Whats $120 a month going to hurt"? Are you trying to put your kid through collage or something? I was flabbergasted! Now for the best part...After telling this jerk one more time that I would not accept his offer he then says, "You folks must have more money than me to throw a number like that away, Have a nice day". This guy wouldn't even shake my hand before he left. What a JERK!

I urge all of you reading this, please do not let these crooks take your money. They are way over priced and very pushy. They should be out of business but for some reason they are not. Do yourself a favor and never buy anything from someone who knocks on your door. Do your homework and shop around!

Report AbuseRespond to this ReviewRead all reviews by M109erRate this Review:Thumbs Up(0)Thumbs Down(0)1 starsThis is the only roofing company I knowProvided byYP.comPosted bydlswanson 03/13/2012This is the only roofing company I know that goes door to door and tries to pressure you into buying a new roof. They are like used car salesmen.

Report AbuseRespond to this ReviewRead all reviews by dlswansRate this Review:Thumbs Up(0)Thumbs Down(0)1 starsWAY OVER PRICED!Provided byYP.comPosted byTree4uon 12/14/2011WAY OVER PRICED!! Was quoted a roofing price that was $15,000 more than 2 other companies. WAY OVER PRICED!! Could not believe their quote.

Report AbuseRespond to this ReviewRead all reviews by Tree4uRate this Review:Thumbs Up(0)Thumbs Down(0)1 starsRip offProvided byYP.comPosted byChesapeakeon 04/05/2011I was quoted $6000.00 higher from Reynolds exteriors for the same work and same material.  Business Response from HenryDear Chesapeake, We cannot place a value on another company's price quote whether higher or lower for many reasons. Beware of low-ball estimates that may balloon over time or foreshadow sub-standard craftsmanship. We wish you the best in your search for a company to re-roof your home at a price you are satisfied with.

Report AbuseRespond to this ReviewRead all reviews by ChesapeakeRate this Review:Thumbs Up(0)Thumbs Down(0)1 starsWAY OVER PRICEDProvided byCitysearchPosted byJandaon 04/04/2011Reynolds Exteriors wanted $6000.00 more for a roof replacement with same material. I received 2 other quotes from other company's.   Dont let them in the door.

Report AbuseRespond to this ReviewRead all reviews by JandaRate this Review:Thumbs Up(0)Thumbs Down(0)1 starsUnprofessionalProvided byYP.comPosted byamcarnellon 03/29/2011I scheduled an appointment to get a siding estimate and cleared my schedule to spend an afternoon with the estimator.  When the estimator showed up, he refused to give me an estimate without my wife present even though when I made the appointment, I clearly stated that my wife would not be available.  If it truly is "mandatory" to have both the husband and wife present, this company should have told me when I made the appointment and not wasted my afternoon.  Very unprofessional.Business Response from HenryDear Amcarnell,       We couldn't not agree more, "wasting an afternoon" is a waste of time. The appointment should not have been confirmed if your wife was not going to be available. We hope you will accept our apologies for any inconvenience this has caused you and your family.

Report AbuseRespond to this ReviewRead all reviews by amcarnellRate this Review:Thumbs Up(0)Thumbs Down(0)5 starsSiding and Windows:Great JobProvided byCitysearchPosted byHarrisonBon 11/04/2010Recently we had siding and windows replaced by Reynolds Exteriors. The dramatic difference in the look and feel of our old home is amazing! All our neighbors cannot stop telling me how much it has changed my home when they see me outside. I am looking forward to feeling no drafts from my old windows this winter and the lower energy bills from the new windows and the foam backed siding. Everyone in the company we dealt with, which, included Mrs. Reynolds was very friendly. The installations crews were nice, inside and outside our home.The windows took a few weeks to get in, but they are handmade and well worth the wait. If you are looking for some great siding and windows then our family would definitely recommend them.

Report AbuseRespond to this ReviewRead all reviews by HarrisonBRate this Review:Thumbs Up(0)Thumbs Down(0)1 starsWaste of timeProvided byYP.comPosted byPbryant757on 08/11/2010I called this company after getting two other estimates for siding and they said that because Im a landlord I cant have the siding fixed because Im not the actual homeowner. They researched my deed with the city assessor for some odd reason and I am the owner with a copy of the deed.  If a company like this cant even set up a simple  appointment then I would not waste my time with the hastle to pay them to do the work where the task becomes harder.  In this economy right now I am very surprised because this was a 10k job thats needs to be done. Your loss Reynolds!Business Response from HenryDear PBryant757,    We make appointments with homeowners only (be they a landlord or owner) of the property or reside at the property the estimate is for.  Therefore, an appointment could have and should have been made with you! We are sorry for any confusion on our part and the representatives from our company have been re-trained regarding this process so it does not occur again. We hope you can accept our apologies for the unproductive time spent on your part. We would also like to thank you for your initial interest for an estimate and hope you were successful in acquiring an contractor for your siding job.

Report AbuseRespond to this ReviewRead all reviews by Pbryant757Rate this Review:Thumbs Up(0)Thumbs Down(0)5 starsHigh quality products ,informed and helpful sales force , better than expected price for the job !!!Provided byCitysearchPosted byjmw1213on 06/01/2008OK ! the grass looks great but the rest of the house needed some help . I just painted my trim 4 years ago and it looks like they used colored water . The beetles are making holes in my wood and who know what else is going on up there !  We needed  help! My  wife and I set an appointment with the young man walking through our  neighborhood and  we were preparing for" the hard  sell "when the represenitive arrived . Not so ! the pesentation was informative and helpful and best of all the project  was very affordable  Our home looks better than when we first moved in ! They even cleaned my gutters !!!!  Keep up your great work  ,Reynolds Exteriors !!!!

Report AbuseRespond to this ReviewRead all reviews by jmw1213Rate this Review:Thumbs Up(0)Thumbs Down(0)5 starsSuperior Quality vinyl exteriors and replacement windowsProvided byCitysearchPosted byjohndjr578on 08/06/2006We had Reynolds 'wrap' the exterior wood surfaces of our house with vinyl coated aluminum two years and are very pleased with the quality of the workmanship and the materials.  In fact we were so impressed with their workmanship and customer service that we are now having them replace the windows in our house.  We'll do another evaluation once the windows are completed. John DonaldsonReport AbuseRespond to this ReviewRead all reviews by johndjr578Rate this Review:Thumbs Up(0)Thumbs Down

I'll try to make this as short as possible. About 15 years ago I paid a shingle manufacturer's recommended roofer for a "30" year shingle. The roofer, and the manufacturer both went broke, and neither were able to provide the service they promised. It was an expensive lesson, and one I certainly don't want to make again. Basically, I paid twice for one roof as I see it.

I started the process of replacing the roof again. All of my research directed my to GAF. I researched their website, and studied their warranty. I called them and asked questions. I think the warranty you are speaking of is only available through selected contractors. I asked GAF why they offered it. It basically came down to an assurance policy that the roof would be installed properly. This made sense, until GAF told me there was a fee, and the fee was set by each roofing company. So I was going to be charged a fee by the roofer to ensure that their work was done properly.....it just didn't add up. Quite honestly, if the roofing company is master certified it would seem like the consumer would get a rebate, since it should decrease the chances of failures, and reduce the warranty costs for the manufacturer. It kind of seemed a bit like a "hustle" to me, and I couldn't see the advantage. In my mind I was being asked to pay into a fund for potential installation errors made by the best installers.

I decided to get three estimates, and two came from Master roofing companies on GAF's recommendation. One guy came out, and estimated my roof while I wasn't there. He left the estimate in the storm door, and wrote "call if we can help". He was removed from consideration, since I had told him I would like to be there when he came. The next guy came, and spent less than 30 minutes, gave me an estimate, and thanked me. He said call when you're ready to start. What the guy didn't know is that I was ready to start immediately. His phone rang about four times in the few minutes that we spoke, which told me he likely was too busy to give me the time to answer my questions. So his company was pretty much out.

I actually had your rip-off report minimized on my computer screen when the Reynold's guy showed up. I just couldn't wait to see the "deer in the headlights" expression on his face when he read your post. He told me about his company, and it's credentials. So I asked him into my office, and showed him your comments, and asked him to explain. He sat down and read it, and laughed. I asked, what's so funny. He asked me to read it again, which I did. He asked, does that sound like a complaint from a home-owner that almost got ripped-off, or a roofing competitor, or possibly a disgruntled ex-employee? I thought for a minute and said I'm not sure. He said, it's most likely a competitive contractor that's using the interenet to tarnish our image, and at the same time advertise unrealistic roofing prices. He asked if he could do a little research, and I said sure. He pulled up several roofing calculator sites, and entered your house's dimensions, and in a matter of two minutes he had four estimates to replace your roof, with an average cost of just shy of $12,000. Then I laughed, and said yes it's obvious this person is a competitor or ex-employee, but most likely a roofing contractor.
 
He said we've been successful for years because we were fair, and provided excellent service. In fact, every other successful contractor in the area has had to do the same thing.....provide value, and excellent service. He showed me something that was very impressive, and made me understand how unlikely it would be for you to have been presented with a $27,000 quote. He said whenever he gets an appointment to quote any kind of service, he researches the property immediately. He said he goes online and looks at ariel, and streetview photographs, and researches the property records. He said the reason he does this is so that he can have an idea of cost well before he meets the homeowner. He showed me his notes, and he had estimated a price range for my roofing job before he ever set foot on my property. He then said that he expected the final price to fall somewhere near the middle of those two numbers. He said before we can quote a price to any homeowner we have to call into the office and discuss what's involved. He said, we have done this long enough to have a good understanding of costs based on square footage without ever looking at a property. So if we know we are quoting a 2,100 square foot rancher, our office already knows a range of price, and if a representative called in with a price that was very low, or one that was very high it would immediately raise a red flag. He said the only way this could have happened......a $27,000 quote being presented, is if the representative failed to have their quote verfied. He said, I can promise you that we make every effort to prevent this from happening. 

In the end, Reynold's convinced me that there were a number of excellent contractors in the area, and that they were right at the top. He said you have a choice to make, and I hope I've helped make my company the right choice. He earned my trust, and earned my business.

My warranty is lifetime for materials through GAF, and lifetime through Reynold's for installation, and it's a secure feeling. I like the fact that every once in a while I'll find one of their business cards with a note saying....."we checked your roof, and everything looks great", we're always just a phone call away.

Since you question the number of quotes I got, please allow me to explain.  My first 2 quotes were by companies my neighbors had used and were satisfied with this.  These 2 contractors led me to reviewing the GAF website.  Once I read up on GAF's Factory Cerification program for their installers, I felt I owed it to myself to at least get a quote from a GAF Master Elite Dealer.  So my 3rd and 4th quote came from GAF Factory Certified Master Elite Dealers.  The only reason I allowed Reynolds to provide a 5th and final quote was that they came knocking on my door and asked for an opprotunity to quote me any exterior repairs that we were considering in the future.

If you were so concerned about the the quality and warranty of your GAF roof products, I'm surprised that you did not use a GAF Factory Certifed Installer.  You do realize that Reynolds is not a GAF Factory Certifed Installer don't you?  You do realize that the GAF Warranty is stronger when you use one of their Factory Certifed Installers don't you?  I'm sure you realize the GAF warranty gets even better if you use one of their Master Elite Certified Installers right?

At the time Reynolds quoted my job, they did not even have a roofing crew consisting of their own employees.  If they got a roofing contract with a homeowner, they subcontracted the job out to various local roofing companies.  I have no reason to believe that Reynold's has changed this practice as of now.  I'm saw no benefit to paying more money to a middle man to hire another roofing company when neither of them was them was backed and trained in installing GAF roofing products.

In the end, I used a GAF Master Elite certified contractor.  I'm very safisfied with the workmanship.  I have a written warranty from both GAF and my local contractor that I hope I never have to test.  I wish you the best with your roof as well.  However,  I assure you that my story is 100% true and that I was quoted $27,000 for a roof.  Their was 2 Reynolds employees present in my house; one was in training and the other was a more seasoned sales person.  

As far as I'm concerned, Reynolds operates just like Melani Brothers and Paramount Builders - both of which are well known for predatory high pressure sales.

This rip-off report complaint smells.....and quite honestly, it smells really bad. It's obvious that if you expected a quote of approximately $12,000 you had done enough research to know that $12,000 was a realistic number. It's rare that anyone would get more than three quotes for a roof.....infact, three quotes is what we have always been told to get. If Reynold's truly presented a quote of $27,000, which I seriously doubt, it's obvious that the quote was calculated by a roof sales trainee, and there was no intention to rip anyone off. When they replaced my roof, it was very obvious that maintaining their great reputation was far more important that over-charging anyone for anything. 

My home is similar in size and design to your's. Recently, I replaced my roof, and before I made a decision I got three roofing quotes, with one coming from Reynold's on recommendation from a co-worker. Oddly, the first two contractors were unable to provide proof of current insurance, license compliance, nor references from satisified customers. Neither of the first two were members of the BBB. Yes, both quotes were slightly less than Reynold's, but I became suspect when they were unable to prove their credentials, and wanted 1/3 of the estimate up front. After a little research, I've found that some contractors actually need the money upfront in order to pay for materials. Reynold's only asked for $100 upfront, and complete payment only when the job was completed, and only to my complete satisfaction. 

Reynold's representative was professional, knowledgable, and courtious. Within, five minutes, he was proud to share that his company was currently, and properly insured. He also shared that they were members of the BBB, and qualified for a A+ rating. He was able to prove the company's financial stability, and because of that, they qualified to help find project financing. More than anything else, he assured me that under no circumstances would they cut any corners that would jeopardize the roof's lifetime warranty, and would only install as prescribed by GAF. Reynold's was the only bidder that offered a lifetime installation warranty. He shared what was required from the manufacturer to keep that warranty effective for the life of the roof. He explained the importance of proper ventilation, and how it would lengthen the life of my roofing, lengthen the life of my hvac system, and make my home cooler during summer, and dryer during the winter. I researched the GAF website while he was measuring the roof and calculating his quote.......and found everything he told me to be true.

I could go on for much longer, but I will end with saying that I've never had a better experience than what I had through Reynold's. I haven't found a single nail, and not one of my shrubs was damaged.

When I asked the Reynold's representative for an estimate, his response was so meaningful. He said sir, you've likely never bought anything in your life on an estimated cost, why would you start today? He said, I only want the opportunity to give you an exact project quote, and explain exactly what we'll do, how we'll do it, when we'll start, and when we'll finish. Quite honestly, if every company had the integrity that Reynold's showed me, this world would be a much better place for consumers to conduct business. I would recommend Reynold's to anyone that's considering exterior home improvement. Yes, they took a little longer than the other contractors, but I couldn't be more thankful for taking the time to ask, and listen.