Rhapsody Music - Listen.com - RealNetworks DEFRAUDING WIN 2000 CUSTOMERS Seattle Washington

I have been a (Lycos) Rhapsody customer for a long time. Use a Windows 2000 Pro machine. Had their software for years with their "Unlimited" ($12.99 a month) membership. One day I opened the software, tried to log in, it said I had to download their upgrade to be able to continue. I tried to but kept getting "page cannot be displayed" everytime I tried. I wrote customer support and have been writing them for months now. They keep writing back telling me to try this and that solution, none of which worked. I still don't have the software, can't burn anything, can only use their online site to LISTEN to music (no burning capability) and then I found a buried FAQ that said the upgraded software is ONLY compatible with Vista and XP! So here they were telling me for months to do things to try to effect the download when they KNEW it wouldn't work because I have Windows 2000 (and they collected their money month after month for my membership which was supposed to give me "unlimited" access to songs and downloads and I can't download or burn anyting!). I'll be calling my state attorney general about this. This is outright FRAUD! They had an obligation when they upgraded their software to TELL former PAYING customers using Windows 2000 that they would NO LONGER BE ABLE TO DOWNLOAD AND USE THE SOFTWARE....the software that allows us to download and burn music to CD's or a portable device as we had been allowed to do before the upgrade.

Caroline
Cooper City, Florida
U.S.A.