Rhino Shield Bogus warranty Pembroke Massachusetts

I have proof of everything I put in my report.  I even have a letter from Rhinoshield saying that there was warranty work that was covered.  But as I stated before, their tune changed as soon as I would not get the additional work done that I would have to pay for.  They refused to do the warranty work and claimed there was none.  They even tried to drop there price quote for the additional work to persuade me to do it.  There are reports all over the internet about what a ripoff Rhinoshield is and how bogus the warranty is.  I had a professional painter tell me it was product failure and I had a builder and the painter also verify there was no rot on my house.  Rhinoshield claimed rot so they can get out of of the warrenty.  Plain and simple.  The builder, who could had made money off me if there was rot, said there was not any rot.  So I have to assume he was not the one lying.  Also, the painter I hired confirmed his observations.  So who do we believe, the company trying to get out of the life time warranty or the people who could have made a little money off me, but chose not to lie and rip me off.  You be the Judge.

This is a truly unjust post, a terrible website that feeds off lies and profit. We hate to feed into this but it requires a response.

Respectfully we tried everything we could to satisfy this overly demanding customer.  

Per the terms of the signed contract, we were contracted to provide conventional prep / no stripping followed by the Rhino Shield coating to the home.  Upon review of the project Rhino Shield management decided that the older part of the home needed an application of chemical stripper applied to remove older paint that was improperly bonded to the home.  This was done at the company’s expense to ensure proper application of our product and set the job up for success. The other part of the home was newer and didn't need chemical strip. The normal response from a customer when you go above and beyond would be "thank you for taking pride in your work, honoring your contract price and not charging me for the additional work" This customers instinct is to put us in a bad light / slander us as she wanted more for free and this was the ongoing theme during the entire project.

Customer stated we only primed the chemical stripped areas. That's correct you prime raw wood the other part of the house wouldn't need that primer as it was painted wood. That is painting 101.

Customer states reference was painters mother. Painters mother doesn't live in New England that's not true.

After completion and final payment was required. There was no payment as customer had small issues she wanted corrected. After multiple small touch ups, trips back and forth to the house, and many phone calls and a demand letter for final payment the customer agreed the house looks great and paid us 2 months after it was essentially complete. 

Upon final payment customer stated she could be used a reference, she would even be willing to talk to customers everything worked out well “went from picky to happy”.  

After 3yrs of being a 100% satisfied customer as everyone in New England knows we had the worst winter on record, a service was called in. The service call was like dozens of other services we received from, ice damage / roof trim damage. Most cutomers had insurance claims, there was no insurance involved on this service call. Service work required the homeowner to have roof dormer trim boards replaced with new wood and recoated with Rhino Shield. This of course was no fault of our own but the customer did not see it that way. We offered to work with the customer for over the course of the season dozens of emails and prices (essentially pricing it at our cost just to get it completed and closed out) we could not come to any resolution unless we would work for free. 

The customer states that This Old House doesn't recommend our company. This is 100% slander and is untrue. We were featured on the 30th anniversary show and it re-airs every year. This statement by the customer should really show you the character of the person and how she is trying to inflict damage to our reputation. The episode of This Old House is right on our website to view we are very proud of the relationship.

Regarding this whole unjust post the only way to get it removed on this less than reputable website is to pay them thousands of dollars which we refuse to do. If you contact the owner of this website he makes you sign a release to not sue him before he will even speak with you. Very reputable.

Doing business for the last 13 years, completing thousands of projects and always aiming to satisfy customers it is deplorable that one of our customers has gone onto this website to lie and bully our company in front of thousands of people. We are a small business with great employees that have built careers with us and are very proud of our reputation.  

There has been ZERO fact checking by this website. Most all statements customer states completely contradict her contract and what she hired us to do and warranty.  We are considering legal action regarding this post as many interested customers have brought it to our attention.

Rhino Shield would be pleased to further talk to any future customer in regards to this situation.

Thank you for reading this far!