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Report: #1327370

Complaint Review: rick akermans hidden pivots - Internet

  • Submitted:
  • Updated:
  • Reported By: Ajn — Tinley Park Illinois U.S.A.
  • rick akermans hidden pivots Internet USA

rick akermans hidden pivots refund policy is nonexistent and deceptive Internet

*Author of original report: All is Good

*REBUTTAL Owner of company: Good grief, man!

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Tried his service, after being told it was an all new approach to technical analysis

Turns out same old analysis available for free on the internet

Attempted to cancel after 3 days

His website makes cancelling very difficult and confusing (intentionally) and offers no acknowledgement of your cancellation

I then contacted my CC comp to contest the charge. as his lack of acknowledgment of my cancellation made me uneasy

Because Rick Ackermans Hidden Pivots did not offer a receipt of cancellation they claimed it was never cancelled.

My CC comp could not rule in my favor as I had no proof that I had cancelled

Beware of the service and find the info on the internet for free

This report was posted on Ripoff Report on 09/10/2016 07:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rick-akermans-hidden-pivots/internet/rick-akermans-hidden-pivots-refund-policy-is-nonexistent-and-deceptive-internet-1327370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

All is Good

AUTHOR: - ()

POSTED: Thursday, September 29, 2016

Rick Ackerman and the Hidden Pivots team reached out to me and cleared up this issue

They were very understanding and we came to an agreement

He is a man of his word and took care of my complaints personally

Thank you

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#1 REBUTTAL Owner of company

Good grief, man!

AUTHOR: Rick Ackerman - (U.S.A.)

POSTED: Monday, September 12, 2016

Where to begin? Let me take your complaints one-by-one:

1. "Same old analysis for free on the internet?"  That would be news to the thousands who have subscribed to my service, many for more than a decade. Some paid as much as $3500/month for customized forecasts geared to professional option traders on the CBOE and PSE. To anyone reading this:  Feel free to ask Rick's Picks subscribers yourself whether they think they are getting good value. Simply sign up for a free two-week trial subscription and drop by the chat room with your questions.

2. "[Rick's Picks] makes canceling very difficult and confusing".   Anyone who takes the free-trial offer linked above can judge for him or herself whether the cancellation process is confusing -- assuming you should decide to cancel.

3. All of your gibberish concerning the cancellation process does not negate the fact that YOUR credit card issuer ruled in my favor. Did they perhaps know something you've failed to mention, or at least make clear?

Regardless, I've asked my webmaster (subscriptions@rickackerman.com)  to give you your money back, since I have ALWAYS operated strictly on the time-honored principle that the customer is always right.

-- Rick Ackerman

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