Ride Bike Gear Bags and Balls,,,Ride Bike Gear has neither Guelph Ontario

I ordered hard bags for my 2012 Heritage softail from this company.

Bags arrived - with about 6 lines of instruction

It took 8 hours, two trips to a dealership and two trips to Canadian Tire for extra parts to modify the install - as per the instructions

Test ride -(1 hour of frustration and I was home) the bags would not stay closed, everytime I hit the smallest bump the bags popped

Next day, went to unlock the bags, the key stuck in the lock and would not come out - the bags came off in short order and that is when I seen the 2 inch gash on my belt guard from the bags bashing it everytime I had hit a bump!

The company - even though their instructions clearly state "you may have to modify for install" says they will not refund or take the bags back because I "Modified" them for install!

I explained that these bags are not stable, they cannot clear my belt guard, they are ill fitted for a Harley Davidson motorcycle

They say they will "warranty" the parts - how can you ever warranty bags that will NEVER fit my bike - when I offered to exchange my repair bill on my belt guard, they stopped talking to me!!!