Ride Now Powersports On Boulder Identity thieves, horrible service, DO NOT BUY ANYTHING FROM THESE PEOPLE Las Vegas Nevada

I was also a victim of the credit application scam in the Ridenow location in Concord NC.  In 2005,
I entered Excel Motorsports (now Ridenow) and purchased a Honda Motorcycle which was financed through Honda Financial.  My wife was with me.  Neither one of us consented to, asked for or applied for a Kawasaki charge card issued by HSBC, yet I received one in the mail within 30 days of purchasing my honda motorcycle.  Thinking this was some cross promotion charge card which was not an activated card and not realizing this was the work of Excel Motorsports, I placed that card in a fireproof lockbox and forgot about it.

In 2010, I enter Ridenow Powersports with my then 14 year old son looking to purchase a moped.  I thought my son could operate one because it didn't require a license, insurance, tag or registration in the state of north carolina.  I told the sales guy that my son wasn't old enough to drive so I needed something 49cc or smaller since my son wasn't old enough to drive.  Fact:  In the state of north carolina, as I would discover the following day, you must be at least 16 years old to operate a moped.  Do you think the sales guy said anything?  No.  In fact, he referred me to a 2010 Yamaha Zuma 49cc.  He then asks me to fill out a generic application (Ridenow branded data collection form).  After I fill that out, the sales guy takes it to his finance manager who does his thing out of my view.  There's was no meaningful disclosure at this point and this is required by the Federal Truth In Lending laws. 

After about 1 hour, I'm called into the Finance manager's office.  I was in there for approx 5-10 minutes.  He starts out with a deceptive sales presentation to addon a warranty/service contract.  He used presentation cards that showed the plans and benefits of each plan...no cost information was there and he only explained what my monthly payment would be based on the plan I selected.  He's completing the work on his PC so the contents of the contract(s) aren't revealed.  After I select a plan, he asks me to sign a digital pad.  I would later learn that signature pad applied my digital signature to 3 separate contracts for the warranty and the cost would actually be $1489.  Mind you, the cost of the scooter is $2290 minus $1000 downpayment leaving $1290. 

So after I sign the digital pad, he prints out some papers from that and then he stacks a number of documents on his desk and asks me to sign and/or initial here, here and here.  The documents were stacked in a way which revealed the signature lines.  Costs were hidden in this manner and no meaningful (non-deceptive) disclosure had taken place.  After signing those documents, the finance manager folds a stack of documents and placing them in a ridenow laminant folder which he retains and then he passes that folder to the sales guy while I go pay the $1000 downpayment.  At this point, the transaction is actually complete and no meaningful disclosure had taken place.  You should also note that the documents are now in the possession of the sales guy, so we're not quite done yet. 

Now, the Yamaha zuma is ready and we go outside where the sales guy instructs my son (14 years old at this time) on the controls and operation of the Zuma.  After that's done, he presents a checklist which he states of a list that says he went over the features of the Zuma of which I'm asked to initial.  After I initial it, he puts that form in the laminant folder with the other documents and puts it under the seat of the Zuma "for safe keeping".  At this point, the entire transaction is done, the documents are under the seat of the Zuma and I assume everything went well.

My son follows me home on the Zuma.  I then retreive the documents from under the seat and realized they had added almost $800 in profit fees onto the bill of sale, not including the $1489 for the service contract.  Add these costs together and it's almost 100% increase of the original cost of the Zuma.  None of the actual costs were revealed.  Nothing in the documents provided any information about actual financing, apr, payment due dates, etc.

As I would learn in the course of working with the BBB in a dispute and after the now former GM of Ridnow of Concord inadvertently disclosed, several documents were missing from the documents provided to me in that folder which the sales guy and finance manager ensured I didn't see until I left the premises.  A credit card application was completely filled out by the finance manager outside of my view and it included a forged signature...the signature needed to authorize HSBC to run my credit and secure financing.  Since the finance manager stacked the documents to only reveal the bottom or areas where a signature/initial would be captured, he effectively hid all of thc costs, hidden fees, forged signature and the credit card application.  Believe it or not, the forged signature was close enough to my own signature that I didn't realize it was forged until almost 10 months later while I redacted (made unreadable) portions of the application to provide as court evidence in a lawsuit.

So here's how they are able to open the credit applications in your name without your consent, disclosure or knowledge:
1.  They ask you to fill out a generic form to capture all of your information.
2.  They use web applications such as WebFinance to open credit accounts in your name outside of your view.
3.  If a hardcopy application must be mailed to the lender, they transfer your information for the form you filled out in #1 and forge your signature or signature(s) on the application and may even trick you into signing at least once on the application as was the case with me.
4.  They will not provide you a copy of the application or forms used to create the account so when you leave the premises, you have no clue.
5.  You get the cards in the mail later and wonder how the heck the accounts were opened. 
6.  If the account was opened through HSBC and you request the documents, you are SOL they will say they'll send them to you, but they will not because they already know the applications are being completed by the sales people at the dealership.  Not only that, you've been tricked into a contract which has a binding arbitration clause and they'll try to compel arbitration if you sue them.  Note:  Since you were not afforded your Federal Truth In Lending rights, the arbitration clause should not be enforceable.

Summary:  On two separate instances (2006 and 2010), I was signed up for charge cards without my knowledge, disclosure or consent.  Same dealer location....same lender HSBC.  You should never ever complete any generic application with Ridenow and even if you did, you should hold onto it and insist you are present with the finance manager so they're not just arbitrary opening accounts in your name and that you choose if you wish to proceed with financing and the type of financing.  Furthermore, they should disclose all of the pricing and APR information to you before they even consider running your credit.  They can't and should not fill out a credit card application in your name as they're required to provide the full application along with all of the disclosures to you before the consumation of the transaction.  That's really the law, but because so many consumers like myself are ignorant of these laws, they can do this successfully without anyone noticing it.  In most cases, your attorney general will blame you for being tricked and if you know your signature was forged and goto the police, they'll just say...well the signature looks like yours to me and try to make you feel like a dummy for being tricked also.  You're only real recourse is a lawsuit whether it's with or without an attorney.

I've filed a lawsuit which was removed to federal court (11-cv-107 Middle District North Carolina) and will be joining Ridenow for fraud among other things.  I'd love to hear from the person that filed this complaint and I'd like permission from RipoffReport.com to use a copy of this report.

Stacey, Let me understand this. You previously purchased 2 Yamaha and 1 year later you are attempting trade them in on a RZR and the dealer is offering you 40% of the original price you paid? That seems more than generous. You see most vehicles see a 40% depreciation factor the day you leave the lot. Dealers buy at wholesale and sell at retail, thats how the business or how any business works. There are many variables to take into consideration when conducting such a transaction. Dealers inventory for example? Do they currently have several used Yamaha cruisers in stock? Are there good finance options for Used Yamaha cruisers? Are Used Yamaha cruisers in demand? All these play a role in how much the dealer is willing to put into the trade. Have you checked other power sports dealers? Most dealers across the country dont even accept trades period! Understand you cant play tricks with numbers. Numbers are numbers period and though a deal like this can be very confusing to the normal consumer its not possible for tricks to be played.

On to the credit lines established. The dealer cannot open lines of credit without signed applications so you must have signed them at some point. If you have asked for an investigation into this matter the bank will supply you with the applications you signed.

Its easy to see that you need to take responsibility for your own actions. Youre the consumer, youre in control not the dealer.

I cant comment on your service experience but I bet if you talked to a manager of the location they would be more than happy to rectify the situation. No business this big is in business to screw people over.

I own a Star Motorcycle and trust me there are several floorboards to choose from , from several different companies. The dealer will order what you tell them to order and most are special order.

Think about it before you make such silly postings and understand your problem will be better solved if brought to the attention of store management.