ridebikegear.com Toga Operations Limited Defective products sent out; returned without refund. Guelph Ontario

 Motorcycle saddlebags were ordered but were received in defective condition. The carton was not damaged so they were packed as defective or poorly inspected. Ridebikegear.com said through email to return them and a refund would be made as soon as they received them. Tracking showed they had arrived back at Ridebikegear but no refund was made. We attempted to contact company after several days but no response to the emails (at least 3 were sent over the next week asking for status. After 3 weeks, company claimed refund had been made. After an additional week, still no credit to our credit card had been made. The owner's contact information was requested and a name and number was given, but the person who answered the phone claimed he knew nothing about the company. Continued emails are being sent and I am continuing to persue a resolution. There has been very poor customer service. I was told the owner does not like to talk to customers and that was why he cursed at me on the phone. I am out $300. I should have researched the company and found all these complaints I am seeing on this website and others. I have learned my lesson.