Rims 4 Less Giving the Marathon of Run arounds trying to get an answer about my product or my refund! Glendale, California

On 25 Feb I ordered rims from this company through a car magazine. I ordered them this way in the past and never had an issue, so I didn't think twice about doing it again. However, the drama I've been going through trying to get my product or receive a refund is not worth the $400 I thought I'd be saving by ordering through them instead of locally.

I was told initially that the rim I wanted wasn't available so they were going to give me a similiar rim, which was fine. I called a week after placing my order and was told they were still in paint. I called again the second week of March and was told they should be shipped out that wed 10 March. Called back on wednesday, was told they were shipped out, but that the shipping department was closed and to call back for my shipping number. Called back that Friday, 12 March and was told they had just been shipped out, but I had to talk to the guy that did my order to get my tracking number.

Since then, I have been calling almost daily and getting the run around about the status of my order. I've been told no one can tell anything about my order except the person I originally talked to, whom, now that I've got an issue, is never available. When I asked for the manager or owner, I was told they do not give out that information but they'd have them give me a call. Three weeks later I'm still waiting on my call. I waited 10 days to call again in an attempt to see if my wheels would show up. They did not, so I started calling again, only to get the same "Mike's in shipping, call back in an hour". I call back, and he's still in shipping, or gone home for the day.

I have filed a complaint with the BBB and am headed to my legal office in the morning to start my small claims court paperwork (I'm in the military). It's so frustrating not to have any other avenue or person to talk to to get this resolved, the people that answer the phone have started hanging up on me or keeping me on hold for 15 minutes at a time in an effort to not have to deal with me. I had friends waiting to see what my wheels would look like so they can order as well, needless to say I told them FORGET this place, order locally, it's not worth the hassle.